Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Systems Engineer

Company: Monumental Sports & Entertainment

Location: Washington DC

Posted Nov 20, 2024

Monumental Sports & Entertainment (MSE) is a leading sports and entertainment company with a diverse portfolio of teams, venues, and media platforms. The company is committed to providing exceptional customer service, innovation, and community engagement.

Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 Cybersecurity Advisors partner with customers to increase resilience against threats through tailored mitigation recommendations and regular touchpoints. As a Cybersecurity Advisor, you will be the key trusted advocate to customers, leveraging technical knowledge to guide them in the successful usage of security product features and enhancements.

Obstetrician-Gynecologist

Company: Valley Medical Center

Location: Renton, Washington

Posted Nov 20, 2024

Valley Medical Center in Renton, WA is hiring a full-time OBGYN for a 4-day work week with call duties of 4-5 times/month and 1-2 weekend days. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a collaborative environment with supportive staff. The hospital is recognized for its excellence in robotic surgery, commitment to physician well-being, and outstanding social responsibility.

Marketing Coordinator

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is a growing company that specializes in building cutting-edge software solutions. They are looking for a Marketing Coordinator to help accelerate their growth through strategic marketing initiatives and efficient marketing operations.

Proposal Writer

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is a fast-growing technology company looking for a contract-to-hire Proposal Writer. The ideal candidate will have 25 years of experience in proposal content development, proposal writing, or a related field. The company offers a competitive compensation package, including strong medical, dental, and vision plans, employer-funded health reimbursement account, generous 401k plan, and more.

Summer Intern, Applied ML Scientist

Company: The Washington Post

Location: Washington, DC

Posted Nov 20, 2024

The Washington Post is seeking a machine learning intern to join their Data/AI team. The role involves applying machine learning technologies to build statistical models and transform them into production systems. The ideal candidate is a technically savvy, collaborative individual with a background in Computer Science, Mathematics, Statistics, or a related field. They should have experience with Python or R and AWS. The internship offers a paid, onsite experience in the D.C. office, with opportunities for learning, growth, and real-world impact. It's a chance to work on a personalized news experience, contribute to the mission of informing and connecting communities, and potentially secure a full-time position post-internship.

Associate Managed Detection & Response (MDR) Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

Rapid7 is hiring Associate Managed Detection and Response Analysts to work in their Tactical Operations team. The team is responsible for handling high-priority security alerts and investigations. The role requires 2 years of experience in cybersecurity, problem-solving skills, and a willingness to work on a shift schedule. The company offers a flexible work environment and opportunities for growth.

Lead Network Operations Administrator

Company: Brivo

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Lead Network and Systems Administrator at Brivo. The role involves overseeing and optimizing the company's IT infrastructure, leading a team, and performing complex troubleshooting. The job requires expertise in network and systems administration, security, and customer support.

Senior Data Scientist

Company: Udemy

Location: Washington, DC

Posted Nov 20, 2024

Udemy, a global learning platform, is seeking a psychometrician with 3+ years of industry experience in data science or psychometrics. The role involves collaborating with cross-functional teams to develop and maintain skill assessment platforms, using psychometric models and data-driven decision making. Udemy values diversity and offers comprehensive benefits including health coverage, parental support, and unlimited access to Udemy courses.

Payroll Accountant

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

10Pearls is looking for an accountant with payroll expertise to manage payroll processes for the US team. The role requires a strong candidate with experience in payroll, accounting, and GAAP principles. The company offers a competitive compensation package and a diverse workplace.

Associate Cybersecurity Advisor

Company: Rapid7

Location: Washington DC

Posted Nov 20, 2024

The job description is for an Associate Cybersecurity Advisor who will work with the Cybersecurity Advisor team to deliver services to customers, gaining experience in Information Security and Managed Detection and Response. The role involves working with various teams, delivering reports, triaging alerts, and addressing customer needs. The ideal candidate has an Associate's degree in Information Technology or related experience, excellent communication skills, and industry-related certifications.

Project Manager

Company: 10Pearls

Location: Washington DC

Posted Nov 20, 2024

The job description is for a Project Manager to lead digital software projects, manage risks, and improve customer experience. The company, 10Pearls, is a global digital technology partner that helps clients reimagine their digital presence.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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