Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SAP HANA SCM TM

Company: IBM

Location: Kolkata, IN

Posted Dec 12, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through strategic projects and skill development. It highlights the role's impact on clients and the importance of technical expertise in SAP and TM integration.

Full Stack Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

IBM CIC offers a supportive work environment with opportunities for career growth, extensive training, flexible working arrangements, and a culture of innovation. The role emphasizes technical expertise in cloud development and collaboration with clients to drive impactful solutions.

Content Manager

Company: Netwrix

Location: Remote

Posted Dec 12, 2025

This job posting seeks a Content Manager with skills in content production, SEO, and collaboration tools. The role emphasizes editorial workflows, AI integration, and cross-departmental coordination. The company highlights values like customer focus, transparency, and innovation, along with benefits like health insurance, career growth opportunities, and a collaborative work environment.

Director - Sales Strategy

Company: Zendesk

Location: Remote

Posted Dec 12, 2025

This job description outlines a Director Sales Strategy role at Zendesk, emphasizing global revenue growth, team leadership, and cross-functional collaboration. It highlights the company's focus on customer relationships, flexible work arrangements, and inclusive workplace culture with a competitive salary range.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 12, 2025

This text describes a career in IBM Consulting emphasizing longterm client relationships, collaboration with industry visionaries, and opportunities for career growth. It outlines key responsibilities involving cybersecurity platforms like XSOAR, XDR, and XSIAM, along with required technical expertise in areas such as automation, network analysis, and cloud security.

Clinical Network Recruiter I (Entry level)

Company: American Specialty Health Incorporated

Location: Remote

Posted Dec 12, 2025

This job posting describes a remote Clinical Network Recruiter position requiring outbound sales calls, remote work setup, and specific qualifications. It outlines responsibilities, qualifications, core competencies, and physical requirements for the role.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

The text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth through impactful work with industry-leading technologies.

Privacy Assurance Program Analyst

Company: TrustArc

Location: United States

Posted Dec 12, 2025

This job posting outlines a Privacy Assurance Program Analyst role with responsibilities involving regulatory research, program development, and compliance documentation. It highlights benefits like remote work, competitive compensation, and a commitment to diversity, while emphasizing required skills in privacy regulations and analytical capabilities.

Salesforce Developer

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This job description highlights opportunities to contribute to IBM's global impact through innovative Salesforce development, agile methodologies, and career growth. It emphasizes collaboration, technical expertise, and professional development in a dynamic environment.

Senior Scrum Master

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

The text highlights IBM's innovative approach to solving customer challenges through AI-powered cloud-native solutions. It emphasizes collaboration, growth opportunities, and a dynamic work environment. The role of a Scrum Master is described with focus on Agile practices, team facilitation, and project management using tools like JIRA and Salesforce.

Frontend Engineer Editor Team

Company: ThriveCart

Location: Remote

Posted Dec 12, 2025

ThriveCart is a leading no-code sales platform for digital creators, offering tools to boost revenue and scale businesses. They seek a tech-savvy developer with cloud experience and entrepreneurial spirit for a collaborative role.

Senior Backend Engineer

Company: Goodnotes

Location: Europe & Asia

Posted Dec 12, 2025

Goodnotes seeks innovative collaborators to advance AI-human collaboration through transformative digital notetaking. The role emphasizes ownership, user-centricity, and cross-functional teamwork across global teams, with opportunities to shape APIs for millions of users.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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