Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a Product Owner role focused on evolving Salesforce CRM and Certinia platforms to drive business transformation and enhance seller experiences. The position requires collaboration with cross-functional teams, strategic roadmap development, and expertise in agile methodologies. Key qualifications include 5+ years of experience in enterprise CRM environments and proficiency with Salesforce modules.

Finance Business Analyst Intern - 2026

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM focuses on leveraging technology to enhance industries through innovation. The role involves financial analysis, stakeholder collaboration, and data-driven insights to support business decisions.

Netezza Admin

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

The text describes a job role at IBM focusing on administering Netezza/PureData systems, requiring technical expertise in database management, scripting, and troubleshooting. It emphasizes collaboration, problem-solving, and opportunities to innovate in a mission-critical environment.

Technology Sales Partner Specialist - Entry Level Sales Program 2026 (Intern)

Company: IBM

Location: Markham, CA

Posted Dec 08, 2025

This internship offers hands-on experience in B2B sales and partner engagement at IBM, focusing on solution selling, CRM tools, and professional communication. Ideal for tech-savvy students seeking growth in sales and partnerships.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 08, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. It outlines responsibilities like solution development, technical configuration, and Agile methodology, along with required skills in financial modeling and system configuration. The role highlights opportunities to impact businesses through technology and expertise.

Oracle Cloud HCM Solution Architect

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This text describes a job role in IBM Consulting focusing on Oracle Cloud HCM expertise, client collaboration, and system implementation. It outlines responsibilities, required education, and technical skills needed for the position.

Payroll Team Leader - Managed Payroll Services - UK

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a leadership role in payroll services with opportunities for professional growth, team management, and compliance expertise. The role emphasizes customer satisfaction, process improvement, and collaboration across departments, while offering a supportive environment for career development.

SAP IS-U Billing FI-CA Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM's job posting highlights a dynamic, inclusive culture focused on innovation and professional growth, seeking experienced SAP professionals for impactful roles in Energy & Utilities with opportunities for collaboration and technological advancement.

Associate SAP Technical - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to clients worldwide. It highlights career growth opportunities, mentorship, and requirements such as education and work experience. The position emphasizes problem-solving, innovation, and compliance with industry standards.

Senior Solutions Engineer

Company: IBM

Location: AUCKLAND, NZ

Posted Dec 08, 2025

This job description highlights opportunities to contribute to IBM's cloud solutions, work with HashiCorp tools, and collaborate on enterprise-grade infrastructure. It emphasizes technical expertise, customer engagement, and cross-functional teamwork in a dynamic environment.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mumbai, IN

Posted Dec 08, 2025

This text highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with industry visionaries, professional growth opportunities, and technical expertise in software development. It outlines responsibilities involving problem-solving, stakeholder engagement, and working with cutting-edge technologies.

Senior Designer - HashiCorp

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This text promotes a career opportunity at IBM Software and HashiCorp, highlighting collaboration on cloud-native solutions, security tools, and infrastructure management. It emphasizes innovation, team expertise, and the impact of the role on enterprise cloud strategies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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