Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This role involves collaborating with clients on hybrid cloud and AI solutions, requiring expertise in Workday HCM and project management skills.

Associate Delivery Project Manager

Company: IBM

Location: Krakow, PL

Posted Dec 08, 2025

The text outlines a role in project management support, focusing on administrative tasks, contractual obligations, and collaboration with teams. Required qualifications include a bachelor's degree, technical expertise, and leadership skills. The position emphasizes compliance, financial management, and a collaborative environment.

Deal Leader Cybersecurity Senior Consultant - Industrial Sector (f/m/x)

Company: IBM

Location: No City, AT

Posted Dec 08, 2025

The role involves collaborating with global clients to enhance cybersecurity solutions, requiring expertise in cybersecurity services and leadership skills. IBM emphasizes innovation, client relationships, and professional growth through strategic partnerships and technology platforms.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation through technical expertise, and career growth. It outlines responsibilities like solution development, configuration of financial systems, and Agile methodology, while highlighting required skills in planning modeling and technical implementation.

Industry Consultant-Consulting Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring advanced packaging expertise, semiconductor experience, and knowledge of MES systems. It emphasizes technical skills, communication abilities, and specific industry qualifications for a senior position in electronics and semiconductor engineering.

Data Engineer (Informatica Power Center)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 08, 2025

IBM Consulting offers roles in data engineering with opportunities to work on hybrid cloud and AI projects, requiring expertise in cloud platforms and ETL processes.

PTP Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 08, 2025

The text describes an IBM Consulting intern role involving collaboration on client projects, utilizing latest technologies, and opportunities for skill development and career growth. It outlines responsibilities and requirements for the position.

Technical Support Professional Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

IBM's internship offers roles in Power Hardware support, focusing on designing productivity aids. Required skills include computer architecture, programming, and debugging. Opportunity to engage with complex hardware and collaborate on innovative solutions.

Senior UI Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading UI development for IBM's cloud-native solutions, collaborating with cross-functional teams, mentoring junior developers, and adhering to design standards. Required skills include React.js expertise, accessibility knowledge, and experience with micro-frontends.

Senior Maximo Functional Analyst

Company: IBM

Location: Calgary, CA

Posted Dec 08, 2025

This job description highlights a senior technical consulting role at IBM Consulting, emphasizing collaboration with global clients, technical leadership in hybrid cloud and AI initiatives, and opportunities to drive innovation through expertise in Maximo solutions and integration frameworks.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on delivering innovative solutions through global collaboration, technical expertise, and strategic SAP implementations. It emphasizes opportunities for professional growth, client impact, and working with cutting-edge technologies.

Accounts Receivables Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 08, 2025

This role involves working with clients on digital transformation projects, requiring skills in finance and technology. IBM Consulting offers a supportive environment with growth opportunities and advanced tools like AI and hybrid cloud solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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