Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Sales Engineer

Company: Mechanical Orchard

Location: Remote

Posted Dec 07, 2025

Mechanical Orchard specializes in safely modernizing critical business applications to make them adaptable to market challenges. They apply Agile principles and AI pragmatically, aiming to transform how companies operate and innovate. The company is seeking a Sales Engineer to help acquire new logos and expand trust in their modernization programs.

Sr. SOAR Engineer - Splunk SOAR/Phantom

Company: Optiv

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Security Orchestration Automation and Response (SOAR) Engineer to join a managed services team. The role involves designing, developing, and deploying SOAR solutions to automate security operations tasks and workflows. The ideal candidate should have 6+ years of related work experience, 4+ years of technical architecture experience with SIEM and SOAR, and strong understanding of networking, operating systems, security technologies, and application programming/scripting languages.

Marketing Manager - SaaS Partnerships & Brand Growth

Company: Xplor

Location: USA

Posted Dec 07, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage the hassles of running and growing a business. The company is unified by its purpose of helping people succeed and offers a Marketing Manager position for SaaS Partnerships and Brand Growth, focusing on executing dynamic marketing initiatives, partner marketing, account-based marketing, events, and social media strategy.

Threat Analyst - 3rd Shift

Company: Optiv

Location: USA

Posted Dec 07, 2025

This job posting describes a remote Threat Analyst position requiring experience in information security, shift flexibility, and expertise with security tools. The role involves monitoring threats, analyzing incidents, and collaborating with teams. The company emphasizes diversity, work-life balance, and professional development opportunities while outlining specific technical qualifications and responsibilities.

Senior Site Reliability Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 07, 2025

The job description highlights the role of a Senior Site Reliability Engineer in ensuring platform reliability and performance for global hospitality transactions. The SRE team values collaboration, innovation, and automation. The ideal candidate should have extensive experience with AWS, Kubernetes, monitoring tools, and infrastructure automation.

Software Engineer (back-end)

Company: Tines

Location: Ireland

Posted Dec 07, 2025

The role involves working on the availability, scalability, and resiliency of customers' systems, as well as backend development. It offers opportunities to shape technical direction, product, and culture. The company values collaboration, learning, and work-life balance.

Strategy and Operations Manager

Company: D-Wave Quantum

Location: USA

Posted Dec 07, 2025

DWave is seeking a highly organized and analytical Strategy and Operations Manager to lead the next phase of operational maturity and scale their global Customer Solutions department. The role involves developing and operationalizing processes, tools, and methodologies to support the team's growth, serving as the business owner for systems and tools supporting Professional Services and Technical Account Management teams, and optimizing processes to streamline operations and enable data-driven insights.

Senior Curriculum & Instructional Design Specialist

Company: VSP Vision

Location: USA

Posted Dec 07, 2025

The job description outlines the responsibilities and requirements for an Instructional Designer role. The role involves overseeing training curriculum, designing learning programs, developing instructional materials, managing projects, and evaluating training methodologies. The ideal candidate should have a relevant degree, 6+ years of experience, expertise in instructional design, and proficiency in various software tools.

Founding Recruiter

Company: Allium

Location: USA

Posted Dec 07, 2025

Allium is a company that aims to make blockchain data accurate, simple, and fast. They address the challenges of accessing and interpreting blockchain data by ingesting, sanitizing, and standardizing the data. Allium serves analysts and engineers with different platform offerings and has customers including Visa, Stripe, Grayscale, Phantom, and Uniswap. They are on a mission to index and organize blockchain data similar to what Bloomberg did for financial data and Google did for public webpage data.

Senior Manager - Accounts Receivable

Company: Aurora Solar

Location: USA

Posted Dec 07, 2025

Aurora Solar is a company on a mission to create a future of solar for all. They offer award-winning software that empowers solar professionals to design, sell, and install residential and commercial solar arrays accurately and at scale. The company has been recognized for its remote work culture and commitment to being a green business. The Accounts Receivable team ensures timely and accurate customer billing, cash application, and collections to support the company's financial health.

AI-First Engineering Lead (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

The job posting describes a senior engineering role leading the development of a Web SDK for a fast-growing B2B SaaS platform used by leading global sports brands. The role involves technical leadership, end-to-end problem ownership, clear communication, and leveraging AI tools. The company offers a fully remote position with a competitive salary and an exciting, high-growth product.

Senior Software Engineer | Security

Company: ExtraHop

Location: Remote

Posted Dec 07, 2025

ExtraHop seeks a Senior Software Engineer | Security to enhance detection capabilities. The role involves developing threat detectors, collaborating with teams, and mentoring. Benefits include flexible work arrangements and a focus on innovation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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