Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Microsoft 365 Operations Engineer

Company: EVERSANA

Location: USA

Posted Dec 07, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives, embracing diversity, and fostering an inclusive culture. The company offers a Microsoft 365 Operations Engineer role focused on administering, optimizing, and supporting Microsoft 365 services.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focused on AI-driven product development. The position emphasizes innovation, system design, and collaboration with global sports brands, offering opportunities to shape AI workflows and deliver measurable impact through technical leadership and team growth.

New Business Account Executive

Company: Twilio

Location: Remote

Posted Dec 07, 2025

The job posting is for a Senior New Business Account Executive at Twilio in India. The role involves acquiring new logos, building sales strategies, and working closely with executives and teams. The ideal candidate should have proven sales success, knowledge of the Indian market, and strong communication skills.

VP - Retailer Business Development

Company: CommerceIQ

Location: Remote

Posted Dec 07, 2025

The VPRVP of Retailer Business Development role at CommerceIQ involves spearheading recruitment of retailers in the US and Europe for the RetailerIQ solution. The successful candidate will own the end-to-end partnership lifecycle, from identifying opportunities and shaping commercial strategy to overseeing joint go-to-market execution. The role requires a bachelor's degree, 10-12 years of experience in retailer business development or commercial insights, and strong analytical and communication skills.

Backend Tech Lead – .Net / C#

Company: Varicent

Location: Mexico

Posted Dec 07, 2025

The job description highlights a role in a innovative tech team focused on developing cutting-edge solutions with modern tools. It emphasizes collaboration, remote flexibility, and career growth opportunities within a supportive and results-driven environment.

Senior Growth Engineer

Company: Apollo.io

Location: Remote

Posted Dec 07, 2025

The job posting is for a Growth Engineer to join a team and accelerate product growth through rapid experimentation, data analysis, and scalable technical solutions. The role involves developing engineering strategies, collaborating cross-functionally, architecting scalable systems, implementing AB testing frameworks, leveraging automation and machine learning, and ensuring technical excellence. The ideal candidate should have proficiency in full-stack development, experience with analytics and AB testing tools, familiarity with growth frameworks, excellent leadership and communication skills, and a mindset focused on metrics, LTV, CAC, retention, and rapid iteration.

Product Designer - Onchain Trading

Company: Kraken

Location: Remote

Posted Dec 07, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse team of industry pioneers.

Technical Lead II - Infrastructure Costs

Company: HubSpot

Location: Remote

Posted Dec 07, 2025

HubSpot's Platform Infrastructure teams focus on scalable systems supporting global operations, emphasizing reliability and cost-effectiveness. The Infrastructure Costs team drives financial efficiency through advanced cost analytics and automation, while the Technical Lead II role offers leadership in cloud cost optimization with opportunities for innovation and team growth.

Site Reliability Engineer - AI Development

Company: Insight

Location: USA

Posted Dec 07, 2025

The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.

Senior Risk Analytics Manager

Company: Earnest

Location: Remote

Posted Dec 07, 2025

The Senior Risk Analytics Manager role involves reporting to the Head of Credit Risk, ensuring credit policies are designed and implemented, partnering with the Data Science team to develop loss forecasting models, validating models, monitoring loan performance, and communicating results to leadership. The ideal candidate has 7+ years of experience in risk or loss forecasting models, strong business acumen, and excellent communication skills.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive Stories experiences for leading global sports brands. The role involves leading a team of engineers to build and scale ClipCrop, an AI-first product that automatically generates high-quality video clips from long-form content. The ideal candidate should have technical leadership experience, end-to-end problem ownership, practical problem-solving skills, clear communication, ownership and accountability, flexibility, product sense, and an AInative mindset.

Services Technician

Company: Insight

Location: USA

Posted Dec 07, 2025

This job posting highlights a Services Technician role with remote work flexibility, competitive salary, and opportunities for career growth. The company emphasizes its strong reputation, innovative technology, and commitment to employee well-being through benefits like remote work flexibility and core values of Hunger, Heart, and Harmony.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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