Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

System Services Representative

Company: IBM

Location: KARACHI, PK

Posted Dec 05, 2025

The text describes the mission and responsibilities of IBM Systems Support technical representatives, who provide predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities include ensuring system availability, performance, and security through advanced support services, using AI and analytics to anticipate and resolve issues, providing multivendor support, collaborating with product design engineers, and extending the lifecycle of IBM systems through service extensions. The role of an onsite engineer involves strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills, system setup and configuration, storage management, system security, performance tuning, and problem determination.

(2026 Campus Hire) Associate Data Engineer | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting as an Associate Data Engineer. The role involves working with data to uncover insights, collaborating with diverse teams, and implementing data management systems. It requires skills in programming, ETL tools, and cloud platforms. The position offers a chance to work on predictive modeling and analytical solutions.

[日本IBM テクノロジー事業本部 TLS]SW システムサービスエンジニア

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a Japanese-speaking role in Japan for a technical engineer to support the construction, operation, and maintenance of IBM Z financial systems. The role involves collaborating with various teams, proposing solutions, and providing preventive maintenance for customer systems.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: London, GB

Posted Dec 05, 2025

The role involves managing client accounts, ensuring service delivery, and leading teams. Responsibilities include stakeholder management, financial forecasting, and client satisfaction. Required experience includes 10+ years in staffing and account management.

Accounts Payable Specialist-Chinese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 05, 2025

The text describes the role and responsibilities of a position at IBM, which involves assisting with invoice scanning, data entry, error resolution, and processing invoice payments. The role requires a bachelor's degree, proficiency in English and Chinese, experience in invoice handling and tax validation, and strong Microsoft Office and analytical skills. The position also involves participating in Agile ceremonies, using team collaboration tools, and maintaining strong working relationships with stakeholders.

Delivery Manager, Finance & Accounting

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 05, 2025

The role is for a Delivery Manager with expertise in Finance & Accounting to lead operations for US-based B2C clients. The position requires strong leadership, team management, and experience in Record to Report processes. Key responsibilities include overseeing financial reporting, accounting processes, process improvements, compliance, and collaboration with cross-functional teams.

Senior Manager - Compensation & Benefits

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The Compensation & Benefits CampB Specialist role involves supporting global compensation and benefits operations through data management, analysis, process execution, and stakeholder coordination. The role requires a Bachelor's degree, 6-8 years of experience in compensation and benefits operations, strong understanding of compensation structures and benefits administration, proficiency in Excel and HR tools, and good communication skills to support global teams.

SAP BW/4 HANA Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity in SAP project and service management, highlighting the combination of strong organizational skills with deep knowledge of SAP solutions and IT governance. The role involves working in a dynamic environment, collaborating with diverse teams, and driving transformation projects to enhance service delivery and capture new market share.

Talent COC, Client Zero Associate

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This text describes a senior HR transformation role at IBM Consulting, focusing on AI-driven HR strategies, client collaboration, and leading transformative projects. It emphasizes strategic thinking, innovation, and mentoring within a tech-forward environment.

Order To Cash Team Leader

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text describes the role of an Order to Cash (OTC) Team Leader at IBM Consulting. The role involves managing and overseeing the end-to-end OTC process, including order management, invoicing, credit and collections, dispute resolution, and cash application. The OTC Team Leader is responsible for leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. The role requires a strong understanding of OTC processes, ERP systems, and automation tools, as well as excellent analytical, problem-solving, and organizational skills. The OTC Team Leader is also responsible for ensuring compliance with internal controls, company policies, and legal regulations, and for providing regular reports and analysis on key OTC metrics.

Package Consultant-Oracle SCM Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, deliver technical expertise, and develop innovative solutions. It emphasizes the importance of collaboration, problem-solving, and delivering solutions that meet client requirements.

Digital Adoption/Training Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role of Digital Adoption Training Analyst at IBM Consulting involves helping federal agencies adopt new technologies and digital workflows. The position requires experience with Digital Adoption Platforms (DAPs) such as WalkMe and Whatfix, as well as skills in organizational change management, training strategy development, and client engagement. The role offers the opportunity to work on meaningful projects that support the transformation and modernization of federal agencies across the US.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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