Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Application Developer-RPA

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with global clients, deliver technical expertise, and drive innovation using IBM's technology platforms and partner ecosystem. The role involves interacting with clients, assessing requirements, designing and implementing test strategies for Power Automate workflows, and ensuring requirements are met.

Software Engineer DevOps

Company: IBM

Location: Mulhuddart, IE

Posted Dec 05, 2025

IBM Software is seeking a skilled Senior DevOps Cloud Engineer to join their team. The role involves designing, implementing, and maintaining a robust hybrid cloud infrastructure, optimizing cloud environments, streamlining deployment processes, and mentoring junior engineers. The position requires expertise in automation, containerization, monitoring, troubleshooting, test planning, and execution, as well as collaborative development.

Data Engineer-Enterprise Content Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include creating templates in OpenText Exstream, designing documents, understanding input/output file formats, and performing unit testing. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes experience with OpenText Exstream, understanding of file formats, and proficiency in Exstream Design Manager and Designer Tool.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers, providing expertise in analysis, requirements gathering, design, customization, testing, and support of reports. The ideal candidate should have a Bachelor's degree, preferably a Master's, with at least 3 years of experience in BI/DW projects using Cognos. Preferred skills include experience with cloud and integration platforms, Agile mindset, and knowledge of ETL/Data Integration tools.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Hyderabad, IN

Posted Dec 05, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, client relationships, and professional growth opportunities. It highlights responsibilities involving financial reporting, process optimization, and leadership in technology-driven environments, along with required expertise in finance and administration.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

IBM Infrastructure offers enterprise IT infrastructure for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customers, developing tools for support teams, and partnering with global teams for production support.

Package Consultant-Oracle HCM Talent Management Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job description outlines a consulting role at IBM, focusing on Oracle Cloud solutions. The role involves working with clients globally, shaping solutions, configuring applications, and driving innovation. Required skills include functional expertise in Oracle Talent Management, experience with HCM Cloud projects, and excellent communication skills.

Software Developer

Company: IBM

Location: Sofia, BG

Posted Dec 05, 2025

The text is a job description for a role at IBM, highlighting the company's mission, the team's responsibilities, and the required and preferred qualifications. It emphasizes the opportunity to work on new and existing IBM products used by large enterprise companies, and the benefits of IBM's decades-long experience in building critical business infrastructure.

Technology Lifecycle Services Reals – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a job role focused on IBM TLS renewal and expansion, requiring account management, sales execution, and technical expertise. It outlines responsibilities, required qualifications, and preferred skills for driving revenue growth through customer loyalty and upselling opportunities.

IBM SevOne - Quality Assurance

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job description outlines a role focused on developing and executing functional and performance automation scripts using open source tools. The position involves performing usability, functional, and regression testing, as well as evaluating and testing software bug fixes, extensions, and features. The role requires collaboration with Product Management, Development, and Architecture teams to understand and guide product features and testing. The ideal candidate should have experience with Playwright, JSTS, Selenium, Python, PHP, JavaScript/TypeScript, Bash, JSON, YAML, Jmeter, Gatling, Postman, Linux admin skills, MySQL queries, Docker, Kubernetes, and networking protocols.

Manager - Product Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job description highlights opportunities to work on innovative cloud solutions, lead design teams, and collaborate across functions. It emphasizes growth, expertise in enterprise SaaS products, and leadership in scalable design practices.

SAP SE Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer. The role involves working on hybrid cloud and AI projects with clients worldwide, using cutting-edge technologies. Key responsibilities include analytical problem-solving, end-to-end engagement in the software development lifecycle, and strategic stakeholder collaboration. Required skills include Java, JavaScript, SQL, Jenkins, GitLab, and JUnit, along with strong communication and collaboration abilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages