Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring expertise in Big Data technologies like Spark, AWS cloud platforms, and Hadoop. Responsibilities include developing data solutions, building pipelines, and working with cloud ecosystems. Required qualifications include a bachelor's degree, 4+ years of experience, and certifications in AWS or DataBricks.

Software Developer - Rust Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

IBM seeks a Rust Developer to optimize performance-critical components, design high-performance microservices, and collaborate on cross-platform solutions within a dynamic team environment.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As a Software Developer, you'll work on hybrid cloud and AI projects using cutting-edge technologies. The role involves analytical problem-solving, comprehensive engagement across process phases, and strategic stakeholder engagement to drive innovative solutions.

Software Development Manager

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Software Development Manager. The position involves managing software development, enhancing product experiences, and scaling team capabilities. The role requires expertise in software development, team management, strategic partnerships, and technical direction. The company values innovation, continuous improvement, and collaboration with product teams.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a role at IBM Consulting involving collaboration with clients, innovation in hybrid cloud and AI, and technical expertise in systems development. It outlines responsibilities like solving real-world challenges, working with stakeholders, and mastering technologies like RPG, COBOL, and JIRA. Requirements include education and experience in mainframe technologies and change management tools.

Senior Software Engineer IAM

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on the Keycloak Core Clients team. It highlights the role of a Senior Software Engineer in advancing authentication protocols and security capabilities, contributing to open source projects, and collaborating with industry working groups. The position requires expertise in Java development, token-based security protocols, cloud application development, and security principles.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and requires expertise in RPG, AS400, mainframes, and various tools like JIRA, Confluence, and Change management tools.

Project Manager - Cyber Security Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves managing complex cybersecurity projects, ensuring scope, schedule, and cost targets are met, and leading cross-functional teams.

Senior Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a software developer role in IBM Consulting, focusing on writing efficient, secure, reusable, and testable Python code integrated into a CI/CD pipeline. The role involves collaborating with cross-functional teams, participating in code reviews, and documenting code. The developer will work on hybrid cloud and AI projects using the latest technologies.

Web Strategist

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The job posting is for a Web Strategist position at IBM's Marketing Communications & Corporate Social Responsibility team in Bucharest. The role involves shaping web experiences, collaborating with stakeholders, and using data-driven strategies to drive engagement and optimize performance.

EMEA Select Territory marketing internship

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

IBM is a company that believes in shaping the world through technology and innovation. They are a catalyst for change, improving businesses, society, and the human condition. The Marketing Communications and Corporate Social Responsibility team tells this story and positions IBM in the market, capturing the attention of clients, partners, the media, and other IBMers. The company values openness, collaboration, trust, and unique ideas, providing a place where employees can bring innovation to life.

Associate Business Analyst - Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a Business Transformation Consultant role at IBM, focusing on driving large-scale change across business units and geographies. The role involves working in IBM Consulting Client Innovation Centers, collaborating with stakeholders, and providing industry-leading solutions. Required skills include analytical problem-solving, Agile methodologies, communication, and experience in banking, financial services, or healthcare.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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