Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the opportunity to drive technological adoption. It outlines responsibilities involving strategy development, proof of concept delivery, and building trust through consultative methods.

Entry Level Hardware Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking Hardware Development Engineers to work on cutting-edge technologies like quantum computing and AI. The role involves designing, testing, and supporting hardware, firmware, and semiconductors for IBM products. The company values growth-minded, team-focused, and outcome-oriented individuals with strong technical skills and a passion for technology.

DevOps SRE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is shifting towards cloud computing and seeking experienced cloud software engineers to join their Continuous Delivery services development team in India, Bangalore. The role involves setting up infrastructure, managing code changes, using open-source tools, participating in architectural discussions, and providing end-user support. The company values innovation, passion for winning in the cloud marketplace, and staying abreast of the latest technologies.

Package Consultant-Workday Integrations

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights required expertise in Workday integrations and the importance of problem-solving skills.

SAP Functional Consultant - FICO Group Reporting

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role for an experienced SAP FICO Functional Consultant. The position involves working with clients globally, designing and configuring SAP Group Reporting, and collaborating with stakeholders. The role requires 7-10 years of SAP finance experience, expertise in SAP FICO modules, and strong consulting and communication skills.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Brand Sales Specialist. The role involves working closely with clients, managing client sets, identifying decision makers, and driving new business development. The position requires a bachelor's degree, preferably a master's degree, and technical expertise in SAP Industry Solution for Oil & Gas. Excellent interpersonal skills and a willingness to learn new technologies are preferred.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills in a multinational environment. Successful completion opens doors for further development.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role requires developing partnerships with stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. Strong communication skills and relevant experience in Oracle Cloud Applications are essential.

Principal ServiceNow Solution Architect

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The job posting seeks a highly experienced Principal ServiceNow Solution Architect with a ServiceNow Certified Technical Architect (CTA) certification and multiple Certified Implementation Specialist (CIS) credentials. The role involves leading enterprise-level transformations, designing solutions across various ServiceNow modules, collaborating with stakeholders, and driving platform advancements. Fluency in Arabic and English is required, with a preference for candidates based in or willing to relocate to Saudi Arabia.

Assistente Administrativo - Exclusivo para Pessoas com Deficiência (PcD)

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The Administrative Process Assistant role is crucial for IBM's profitable operations, supporting the banking sector and enabling the company to bring innovative technologies to market. The position requires a high school diploma or equivalent, with a bachelor's degree preferred. Key skills include experience with Microsoft Excel, good communication, self-management, flexibility, teamwork, customer relationship, and decision-making capacity. The role involves in-person work at IBM Hortolândia Condomínio Tech Town, Monday to Friday, business hours. Preferred experience includes contract management.

Software Developer (Back end) Associate Software Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages, and contributing to the open-source project Kruize Autotune. The position offers opportunities for growth and innovation within IBM's product and technology landscape.

Oracle Cloud Projects & Grants (PPM) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on providing subject matter expertise in Oracle Cloud ERP Project Portfolio Management (PPM) modules. The role involves leading functional tracks, providing solutions based on accounting principles, engaging with clients, conducting gap analysis, configuring Cloud PPM, migrating financial data, developing testing scenarios, facilitating knowledge transfer, and executing project work based on defined processes and methodologies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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