Excellent Customer Service Jobs

1,587,237 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, specifically in the role of a Process Analyst for HR Contact Center. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI-powered workflows, and the support provided by mentors and coaches. The role involves resolving HR-related queries from employees through various communication channels and requires a Bachelor's degree, experience in HR Contact Center Operations, and proficiency in MS Office applications.

Full Stack Developer – Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the collaborative work environment, technical expertise, and opportunities for learning and growth. It emphasizes the role's focus on application development, problem-solving, and utilizing various technologies and frameworks.

Sales Development Representative - Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

The text is a job description for a Sales Development Representative role at IBM. It highlights the company's mission, the role's responsibilities, required education and skills, and preferred experience. The role involves lead qualification, sales execution, and managing growth, with a focus on supporting all client segments, especially Select Digital and Commercial Client.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The responsibilities include scaling an existing RAG code base for a production-grade AI application, requiring proficiency in prompt engineering, LLMs, Retrieval Augmented Generation, and programming languages like Python or Java. Experience with vector databases, AI frameworks, and cloud platforms is preferred.

Internship: SAP Consultant in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The text promotes an IBM Consulting internship program emphasizing career growth, client collaboration, and skill development in SAP consulting. It highlights opportunities for fresh graduates, required academic qualifications, and the benefits of joining a dynamic team with innovative problem-solving capabilities.

Veeva Architect & Engineer

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on partnering with clients to design and implement Veeva Development Cloud solutions. It requires expertise in Veeva, cloud computing, and life sciences regulatory frameworks. The role involves leading technical discovery, designing solutions, configuring Veeva Vaults, and mentoring junior resources.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting emphasizing collaboration with global clients, digital transformation, and career growth. It outlines responsibilities in accounting and financial reporting, along with required qualifications and preferred skills. The role highlights innovation, mentorship, and a supportive work environment.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Procurement Specialist at IBM. The position requires a Bachelor's degree, 2-5 years of experience in procurement, strong communication skills, contracting knowledge, and proficiency in Microsoft Office Suite. The role involves end-to-end procurement operations, vendor onboarding, managing relationships, and ensuring audit readiness. IBM emphasizes a positive attitude, curiosity, and the ability to work in the North America time zone.

Database Engineer - DSE and HCD

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a DSEHCD database engineer role at IBM Software. It highlights the opportunity to work on a distributed database powering critical infrastructure, collaborate with talented engineers, and tackle complex technical challenges. The role involves building and improving the core of the database, owning the development lifecycle, debugging distributed systems, and contributing to technical documentation.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop strategies, build solutions, and deliver proof of concepts using IBM's technology platforms. The position requires technical expertise in areas such as recruiting data models, onboarding, and SAP SuccessFactors.

IBM Tech Sales Accelerator Program: Client Engineering AI Engineer Dubai - IBM MEA

Company: IBM

Location: ABU DHABI, AE

Posted Dec 04, 2025

The IBM Tech Sales Accelerator Program is a structured development path for ambitious graduates, offering hands-on training, mentorship, and real-world experience within IBM Client Engineering. Participants will work on pilot development, collaboration, customer engagement, and stay updated with industry trends and innovation.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This role involves data analysis, collaboration with teams, and requires skills in Python, Spark, and cloud tools. It emphasizes teamwork and communication for technical and non-technical audiences.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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