Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Sr Data Analytics (Retention Focus)

Company: Trafilea

Location: USA

Posted Dec 20, 2025

This job description highlights a role focused on customer retention analytics, predictive modeling, and cross-functional collaboration. The company emphasizes growth opportunities, remote work, and competitive benefits while requiring technical expertise in data analysis and business intelligence tools.

Sr ML Engineer - Robotics

Company: Diligent Robotics

Location: Remote

Posted Dec 20, 2025

The text describes a Sr ML Engineer role focused on developing AI for robots, emphasizing collaboration, real-world applications, and technical expertise in machine learning and robotics.

Sales Director

Company: Degreed

Location: USA

Posted Dec 20, 2025

This job posting highlights a high-impact Sales Director role focusing on enterprise acquisition, requiring strategic sales execution, executive presence, and key skills in value-based selling. The position offers competitive compensation ranging from $250,000 to $300,000.

People Operations Enablement Partner

Company: Coursera

Location: UK

Posted Dec 20, 2025

This job description outlines a People Ops Enablement Partner role in EMEA, focusing on operational excellence, compliance, and regional partnerships. Responsibilities include managing People Ops delivery, ensuring compliance, and driving innovation. Qualifications require HR expertise, global experience, and proficiency in HR systems.

Contract Manager, Upmarket - German Speaker

Company: HubSpot

Location: Germany

Posted Dec 20, 2025

This job description outlines a Contract Manager role at HubSpot, emphasizing responsibilities like managing customer contracts, collaborating with stakeholders, and ensuring positive customer experiences. The position requires fluency in English and German, problem-solving skills, and a focus on customer retention. It highlights a dynamic work environment and opportunities for growth within the Contract Management Organization.

Enterprise Account Executive

Company: MariaDB plc

Location: USA

Posted Dec 20, 2025

MariaDB is making a significant impact globally as a leading database solution, with opportunities for Enterprise Account Executives to drive sales and growth. The role involves managing complex sales cycles, collaborating with customers, and leveraging competitive compensation and benefits.

Senior Site Reliability Engineering

Company: Bugcrowd

Location: USA

Posted Dec 20, 2025

This job posting seeks a Senior Site Reliability Engineer to design infrastructure, develop CI/CD pipelines, and ensure system reliability. Requirements include expertise in Terraform, AWS, Docker, and programming languages, with remote work flexibility and a competitive salary range of $129,280-$161,600.

New Business Commercial Account Executive-Financial Services

Company: GitLab

Location: USA

Posted Dec 20, 2025

This job description outlines a New Business Account Executive role for Financial Services at GitLab, focusing on acquiring new customers and expanding the company's presence in regulated markets. The position requires expertise in B2B SaaS sales, understanding of Financial Services regulations, and managing complex sales cycles. It emphasizes strategic territory planning, stakeholder engagement, and collaboration with cross-functional teams.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: Poland

Posted Dec 20, 2025

This job posting outlines a Software Engineering Intern role at Dropbox, emphasizing high-impact projects, collaborative environments, and professional development opportunities. It details responsibilities, team matching processes, mentorship programs, and internship timelines for Summer 2026.

Technical Support Associate

Company: Webflow

Location: Australia

Posted Dec 20, 2025

Webflow seeks a Technical Support Associate to enhance customer experiences, offering competitive pay, equity, and a remote-first culture focused on innovation and inclusivity.

Manager - Engineering

Company: Bugcrowd

Location: India

Posted Dec 20, 2025

This job posting seeks a Senior Manager Software Engineering with expertise in cloud-native architecture and AI tools to lead an integration team, focusing on secure platform development, team mentorship, and cross-functional collaboration. The role requires 15+ years of experience in cybersecurity and agile delivery, with a mix of remote and in-person work.

Staff Product Backend Software Engineer - Core Sync

Company: Dropbox

Location: USA

Posted Dec 20, 2025

This job description highlights Dropbox's commitment to simplifying collaboration and building scalable systems. The role emphasizes technical leadership, cross-functional collaboration, and long-term architectural investments. It offers opportunities for technical ownership and cultural impact while requiring experience with large-scale systems and oncall responsibilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages