Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and implementing plans to support Oracle ERP Cloud suites. It requires strong communication skills, experience with Agile, Scrum, DevOps, and Oracle technologies, and the ability to work on-site in shifts.

Package Specialist-SAP HANA Basis

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include implementing and configuring SAP SLT systems, designing data replication processes, performing data mapping and transformation, monitoring data quality and integrity, optimizing system performance, and supporting change management activities.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM seeks an Order to Cash Practitioner to handle transactional tasks, collaborate with clients, and drive innovation. The role requires expertise in accounting, ERP systems, and strong communication skills, offering opportunities to solve complex problems and lead in technology.

IBM MQ Cloud Admin

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The job posting is seeking an experienced IBM MQ Administrator with expertise in middleware messaging infrastructure, high availability configurations, and cloud environments. The role involves administering queue managers, managing queues and channels, implementing high availability and disaster recovery, troubleshooting application connections, and collaborating with teams to design hybrid MQ topologies. The ideal candidate should have 5+ years of hands-on experience with IBM MQ, strong proficiency in RDQM setup and management, JMS/JNDI configuration, and MQ HA mechanisms.

Cloud Security Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Security Consultant to lead governance strategy, compliance, and optimization across AWS, Azure, and GCP. The role involves managing security frameworks, optimizing CSPM/CWP/SSPM platforms, threat intelligence, cross-team collaboration, and incident management. The ideal candidate should have 5+ years of experience with Prisma Cloud, SIEM/SOAR tools, and cloud-native environments, along with relevant certifications.

Application Architect - Java & Web Technologies (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role is for a Senior Application Architect specializing in Java and web technologies to lead the design and development of enterprise applications.

Software Engineer - Cloud Database

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented software engineers passionate about distributed systems to join their team. The role involves designing and implementing new database features for Astra, a cloud-native serverless database built on Apache Cassandra. The position requires expertise in scalability, fault tolerance, and cloud-native technologies.

Associate Product Manager Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, highlighting the company's focus on creating leading AI-powered cloud-native solutions, its renowned legacy, and the global opportunities it offers. The role of a Product Manager Intern is detailed, emphasizing ownership of outcomes, collaboration with customers and teams, and the importance of product design, user experience, and innovation.

Senior Digital Asset Tech Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text is a job description for a Senior Tech Sales role at IBM, focusing on leading enterprise presales engagements for IBM Digital Asset Haven, a digital asset platform. The role involves technical leadership, building relationships with clients, designing solutions, and supporting sales targets.

HR onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Onboarding Specialist role is crucial in the HR Operations team, responsible for delivering a seamless and engaging onboarding experience for new hires. The role ensures that employees feel welcomed, informed, and supported throughout their journey with the organization. The ideal candidate should have strong Japanese language proficiency, a background in HR operations, and a passion for creating positive employee experiences.

Record to Report Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Processing Lead role at IBM Consulting. It outlines the responsibilities, required qualifications, and preferred skills for the position. The role involves overseeing the full RTR cycle, ensuring accuracy and compliance, and leading a team to meet business objectives.

Fullstack Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job posting is seeking passionate candidates with experience in microservices, web applications, and modern cloud technologies to build scalable, high-performance solutions. The role involves collaborating with various teams, designing and implementing features, participating in Agile methodologies, and working independently to deliver high-quality code. Preferred expertise includes performance optimizations, Apache Spark, access management technologies, and public cloud services.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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