Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Hardware Logic Design MA/MSC Student

Company: IBM

Location: Givatayim, IL

Posted Dec 04, 2025

The job posting is for a digital design position at IBM, requiring a Bachelors degree in Electrical Engineering, fluency in Hebrew and English, and experience with VHDL or Verilog. The role involves designing logic functions, simulation testing, static timing analysis, and closure. Preferred experience includes knowledge of computer microarchitectures, Python programming, and verification methodologies.

Senior Business Analyst (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 04, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovation. It offers career growth, collaboration with global clients, and opportunities to master new skills. Required skills include business analysis, agile methodologies, and proficiency in German and English.

Accountant - Business Control (Internship)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

This job posting describes a role at IBM Accounting Kuala Lumpur IAKL, established in 1994, offering accounting services and leadership in financial processes. Responsibilities include internal controls, risk mitigation, and compliance with SOX requirements. The position requires a bachelor's degree in accounting, strong communication skills, and IT proficiency, with the role based in Petaling Jaya.

Recruiter (Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The text describes a recruitment professional role at IBM, focusing on end-to-end recruiting experience, building diverse candidate pipelines, and leveraging data analytics to attract top talent. The role requires strong communication, problem-solving, and leadership skills, as well as proficiency in English and Japanese.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves managing contracted services, strategic relationships, and fiscal performance for assigned clients. The Delivery Project Executive (DPE) is responsible for delivering contracted TAO services, managing client stakeholder relationships, and ensuring client satisfaction. The role requires skills in HROTAOBPO or deep sector experience, leading matrix teams, senior stakeholder relationship management, and commercial acumen.

Infrastructure Specialist for construction business

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM's TLS Technology Lifecycle Services offers comprehensive data center management using AI-driven insights. The TLS Site and Facility Service team in Japan provides specialized construction and facility management for data centers, with expertise in electrical, telecommunications, and building infrastructure. The role involves construction management for data center equipment installation, optical fiber cabling, and power supply, with opportunities for remote work and flexible location.

Java developer - Fontus

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in areas like Java and AWS. The position highlights opportunities for impactful problem-solving, stakeholder engagement, and working with cutting-edge technologies.

Procurement Operations Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job posting outlines a procurement role at IBM with responsibilities including requisition review, supplier management, and ensuring customer satisfaction. It requires a bachelor's degree, 12 years of experience, and skills in problem-solving, teamwork, and Microsoft Office proficiency.

Senior Software Engineer, Product Engineering (Boundary) - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the team that develops and transforms customer challenges into industry-leading AI-powered cloud-native software solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position focuses on designing, prototyping, and implementing core features for Boundary, a secure access management solution built for hybrid environments. The role requires expertise in Golang programming, privileged access management, distributed cloud systems, and building automated tests.

Program Manager TS/SCI W/FSP

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The Program Manager position requires extensive experience in program management, technical solution development, and federal government enterprise system management.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves leading SAP solutions for clients, collaborating globally, and leveraging technical expertise in hybrid cloud and AI. It emphasizes strategic partnerships, innovation, and delivering impactful results through cross-functional teams.

Application Developer-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and expertise in ServiceNow ITSM and related technologies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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