Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and are now shaping the next 25 years of technology while helping to reclaim an internet built for people, not companies. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role of Staff Software Engineer for Metadata Infrastructure at Dropbox involves shaping and evolving transactional database systems that support nearly all Dropbox products. The position requires defining a multiyear technical strategy for metadata database stacks, leading architecture and implementation efforts, solving high-impact technical problems, driving cross-functional alignment, mentoring engineers, and advancing operational excellence. The role is ideal for engineers who enjoy deep technical problem-solving and leading through influence while building resilient infrastructure.

Sales Development Representative

Company: EDB

Location: Remote

Posted Nov 28, 2025

EDB is seeking a driven and passionate Enterprise Sales Development Representative (SDR) to join their North American team. The role involves driving market engagement, telling the Postgres AI story, generating qualified opportunities, and collaborating with purpose. Success is measured by hitting activity benchmarks, achieving pipeline generation targets, building strong internal partnerships, and advancing into leadership roles. The ideal candidate has 6 months to 2 years of sales experience, a passion for outbound prospecting, high resilience, strong communication skills, and the ability to work independently in a remote environment.

Senior Sales Operations Lead

Company: Vonage

Location: Remote

Posted Nov 28, 2025

Vonage seeks a Senior Customer Success Operations Consultant to drive operational excellence, enhance sales teams, and ensure customer success through data-driven strategies and cross-functional collaboration. The role emphasizes process optimization, analytical skills, and fostering a culture of continuous learning while offering career growth and competitive benefits.

Mid-level Full-Stack Developer (AWS / Angular & Python)

Company: Capstone Integrated Solutions

Location: Remote

Posted Nov 28, 2025

Capstone Integrated Solutions is a comprehensive services provider seeking a talented FullStack Developer with strong skills in Angular frontend and Python backend to contribute to the design and development of a cloud-native application hosted on AWS. The company values a customer-obsessed delivery-focused culture, a culture of learning and sharing, a culture of growth and scalability, and treating all work as strategic.

Principal Solutions Engineer – Application Access Governance (AAG)

Company: Saviynt

Location: Remote

Posted Nov 28, 2025

The Principal Solutions Engineer role involves leading presales strategy, driving growth for Application Access Governance (AAG) product lines, and supporting the regional sales team in APJ. The role requires collaboration with internal stakeholders, delivering profitable subscription revenue growth, optimizing the sales lifecycle, training and enabling teams, and acting as a senior advocate for enterprise customers.

Sales Development Representative

Company: Mercury

Location: Remote

Posted Nov 28, 2025

Mercury is a profitable high-growth startup empowering founders and finance teams with advanced tools. The role requires a driven salesperson passionate about fintech, with competitive compensation and a focus on collaboration and innovation.

Staff Fullstack Engineer

Company: Aleph

Location: Remote

Posted Nov 28, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and is backed by top VCs. They are hiring a Staff Software Engineer to join their growing engineering team.

Engineering Manager

Company: Aleph

Location: Remote

Posted Nov 28, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and has gained traction with customers like Webflow, Turo, and Notion. Aleph is seeking an Engineering Manager to lead a product engineering team and drive the development and optimization of their web app and add-ins.

Staff Data Scientist - AI Products

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role is for a Staff Data Scientist on the ground floor of Dropbox's AI-first journey. The position involves shaping the product roadmap, fostering a data-informed culture, and driving AI/ML impact. Responsibilities include building data foundations, leveraging insights, performing analysis, communicating findings, and collaborating cross-functionally. Requirements include a quantitative degree, 9+ years of experience, and proficiency in SQL/Python. Preferred qualifications include startup experience and expertise in AI/ML product development.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

This role involves designing and operating Dropbox's core metadata infrastructure, requiring expertise in distributed systems and experience with large-scale transactional databases. Responsibilities include leading technical strategy, ensuring reliability, and mentoring engineers. Compensation ranges from $200,600 to $271,400 CAD.

Business Development Representative Benelux Market (English-speaking)

Company: HubSpot

Location: Remote

Posted Nov 28, 2025

This text describes a Business Development Representative role at HubSpot, outlining responsibilities like prospecting, collaborating with Account Executives, and scheduling demos. It details requirements such as sales experience and soft skills, while highlighting benefits like hybrid work, career growth, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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