Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Implementation Architect - LegalWorks

Company: Tonkean

Location: Remote

Posted Nov 28, 2025

Tonkean is a customizable process experience platform that enables organizations to create intelligent automations, integrate with various apps and systems, and democratize access to innovative technologies. The LegalWorks solution automates key areas of legal processes, providing AI-powered custom portals, intelligent request and contract routing, matter management, and policy approvals. The Implementation Architect role focuses on deep discovery, design, and mentoring to ensure high levels of process adoption and alignment with customer needs.

Staff Software Engineer - Growth Platform

Company: Airbnb

Location: Remote

Posted Nov 28, 2025

This role involves developing AI-driven platforms to enhance Airbnb's growth, collaborating with cross-functional teams, and addressing complex business challenges through innovative solutions.

Senior Solutions Consultant

Company: Canva

Location: Australia

Posted Nov 28, 2025

The job description is for a Solutions Consulting role at Canva, focusing on partnering with sales teams, leading enterprise discovery, crafting demos, enabling workflow transitions, creating training materials, and navigating APJ-specific challenges. The role requires experience in presales consulting, creative workflows, or enterprise onboarding, as well as skills in problem-solving, training delivery, communication, and managing multiple workstreams.

Senior Staff Engineer - Cloud Infrastructure

Company: Airbnb

Location: Remote

Posted Nov 28, 2025

The text describes a Senior Staff Engineer role at Airbnb's Cloud Infrastructure team, focusing on leading the lifecycle management of the Kubernetes compute platform. The role involves providing technical leadership, influencing a distributed team, driving cost efficiency, and contributing to the multiyear strategy for the cloud platform. The position requires extensive experience in infrastructure, public cloud providers, and Kubernetes.

Senior Customer Success Manager

Company: Athennian

Location: Remote

Posted Nov 28, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entity and corporate structure information. They are looking for a Senior Customer Success Manager to own a book of business, develop relationships with strategic customers, and drive growth and retention. The role requires relationship management, communication, organization, influence, agility, and strategic thinking. Success is measured by NRR, gross retention, expansion, individual and team performance, and customer advocacy.

Software Engineer

Company: Zencore

Location: Remote

Posted Nov 28, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, seeking experienced candidates to join their team. They offer strategic guidance, facilitate technology decisions, and execute projects in a collaborative style. The company works with fast-paced innovative companies, leveraging cloud as the key driver of their transformation. They provide a short-term contract role with a focus on cloud engineering, using a broad range of technologies such as Kubernetes, AI, LLMs, and more.

Staff Delivery Project Manager

Company: AgentSync

Location: USA

Posted Nov 28, 2025

The Staff Delivery Project Manager role at AgentSync is a highly trusted and autonomous position responsible for managing multiple projects, ensuring exceptional customer experiences, and driving continuous improvements. The ideal candidate should have extensive project management experience, strong leadership skills, and a passion for solving complex problems in a fast-paced environment.

Cloud Network Engineer (Palo Alto)

Company: Blossom

Location: Colombia

Posted Nov 28, 2025

Blossom is seeking a Cloud Network Engineer to architect and maintain their cloud network infrastructure, focusing on AWS environments and Palo Alto Networks security platforms. The role requires deep networking expertise, strong analytical skills, and the ability to collaborate with engineering teams to ensure secure, reliable, and efficient connectivity across cloud and hybrid environments.

Product Owner (Financial Background)

Company: Blossom

Location: Colombia

Posted Nov 28, 2025

Blossom is a US-based company with over 20 years of experience in providing financial services to credit unions. They are seeking a Product Owner with 2+ years of experience in financial services to lead the development of innovative financial products. The role involves collaborating with stakeholders, development teams, and finance experts to ensure the product roadmap aligns with business goals and financial requirements.

BBCRM Business Analyst

Company: Blackbaud

Location: India

Posted Nov 28, 2025

The job description outlines the role of a Staff Business Analyst for the Blackbaud CRM team at Blackbaud, serving large enterprise scale nonprofits and NGOs. The position involves gathering user requirements, documenting and analyzing them, writing functional specifications, facilitating business process discussions, translating requirements into process flow documentation and solution design, performing system configurations, defining test cases, conducting quality control tests, assisting senior Business Analysts, learning the Blackbaud CRM platform, and writing documentation for internal and client consumption.

Sales Enablement Lead

Company: Insights Learning & Development Ltd

Location: UK

Posted Nov 28, 2025

The text promotes a positive work environment at Insights, emphasizing self-awareness, inclusivity, and impactful roles. It highlights career opportunities with benefits like flexible working, comprehensive benefits, and a supportive culture. The job description focuses on driving revenue growth through sales enablement and collaboration across teams.

Product Designer

Company: SQUIRE

Location: Remote

Posted Nov 28, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers a suite of products for barber management and booking, and is seeking a Product Designer to collaborate with cross-functional teams and design intuitive experiences.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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