Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a role in IBM Finance & Operations emphasizing collaboration, innovation, and career growth. It highlights responsibilities in procurement processes, compliance, and cross-functional teamwork while promoting IBM's culture of continuous learning and global impact.

SAP FI CO Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This text describes a senior consulting role at IBM with opportunities to work on innovative projects, lead complex engagements, and contribute to business growth. It emphasizes collaboration, technical expertise, and leadership in SAP implementations while highlighting the impact of the role on clients and IBM's services revenue.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI, technical expertise, and professional development while outlining required skills and responsibilities.

Software Developer Internship 2026

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

IBM's summer internship offers hands-on experience with emerging technologies, collaboration with professionals, and opportunities to develop skills in a global tech environment. The role emphasizes innovation, problem-solving, and contributing to impactful projects while gaining mentorship and industry exposure.

Managing Consultant - Cyber Threat Management Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 18, 2025

The text describes a Senior Managing Security Consultant role focusing on cyber security solutions, client relationship management, and technical expertise. It outlines responsibilities such as threat analysis, solution development, and team leadership, along with required qualifications in security operations and certifications.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

Product Manager, Compilation Technologies and Enterprise Products

Company: IBM

Location: Markham, CA

Posted Dec 18, 2025

This text promotes an IBM Software career opportunity, emphasizing innovation, growth, and impactful work in AI-powered cloud-native solutions. It outlines a Product Manager role with responsibilities in strategic direction, cross-functional collaboration, and modernization initiatives, requiring technical expertise and leadership skills.

Senior Engineer I - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This role involves contributing to IBM's cloud solutions, collaborating with teams on infrastructure and security, and offering growth opportunities in a dynamic environment.

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves managing employee benefits, compensation processes, and ensuring compliance with policies. It emphasizes collaboration, career growth, and working with global clients through strategic partnerships and technology platforms.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Senior Consultant - Azure / Power Platform

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

IBM Consulting offers a career focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and long-term growth. The role requires expertise in Microsoft Azure and Power Platform, with a strong emphasis on delivering impactful results through strategic partnerships and technical leadership.

Supply Chain Sustainability Intern: 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 18, 2025

This internship offers a unique opportunity to explore sustainability in global supply chains using IBM's technologies. Responsibilities include analyzing data, developing policies, and collaborating on cross-functional projects. Requirements include a bachelor's degree and experience with AI tools.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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