Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

2026 Intern – IBM Product Marketing (Austin, TX)

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

This internship at IBM offers opportunities to work on innovative projects in hybrid cloud and AI, with a focus on collaboration, creativity, and impactful marketing strategies. The role includes mentorship, leadership exposure, and a chance to showcase work to senior leaders.

Sr Managing Consultant- Supply Chain Procurement

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global industry leaders, drive transformative supply chain projects, and access career growth in an innovation-driven environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and global collaboration, emphasizing impactful client engagement and strategic leadership.

People Coordinator

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines the role of a People Coordinator supporting global HR functions and AI automation initiatives. The position requires 2+ years of HR operations experience, strong analytical skills, and proficiency with HR systems. Responsibilities include providing end-to-end HR support, managing HR tickets, and collaborating with vendors. Preferred qualifications include experience with AI tools and digital HR platforms.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights IBM's Finance & Operations role, emphasizing career growth, skill development, and collaborative innovation in a dynamic global environment. The position requires procurement expertise in SAP and supply chain concepts, with opportunities for advancement and impactful contributions.

Network Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

IBM Consulting offers roles in cloud and AI innovation, emphasizing collaboration, technical expertise, and career growth through global client partnerships and continuous learning.

Analista de crédito junior

Company: IBM

Location: Bogota, CO

Posted Dec 18, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It outlines responsibilities in credit management, including document processing, compliance, and customer support, while highlighting required skills and growth opportunities in a dynamic financial environment.

Sr Managing Consultant Supply Chain - Planning & Logistics

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global leaders, drive transformative supply chain projects, and access career growth in an innovative environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and logistics systems to lead strategic initiatives and collaborate on large-scale programs.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation through agile methodologies and AI. It emphasizes career growth, strategic partnerships, and impactful work across industries.

Talent Acquisition Partner (RPO) Querétaro

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

This text describes a Talent Acquisition Partner role at IBM, outlining responsibilities such as managing recruitment processes, collaborating with hiring managers, and ensuring client satisfaction. It details required qualifications, including a bachelor's degree, 7+ years of recruitment experience, and bilingual proficiency. The role emphasizes client management, data analysis, and contributing to talent acquisition strategies.

Process Delivery Specialist-Record to Report TL

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

The text highlights IBM's innovative achievements and mission to improve business and society through technology. It also describes a job opportunity for a Team Lead in Accounting with requirements for skills in finance, analytics, and leadership.

Apptio - Digital Sales Specialist

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

The text promotes IBM's Global Sales role, emphasizing collaboration, innovation, career growth opportunities, and the impact of solving complex business challenges. It highlights required skills and the potential for professional development in a dynamic environment.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This role involves leading teams to innovate and deliver solutions for clients using IBM's technology, focusing on collaboration and strategic growth.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages