Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Practice Engineer

Company: GitLab

Location: USA

Posted Dec 18, 2025

This role involves building platforms and tools for customer success, collaborating with stakeholders, and developing integrations. It requires expertise in programming, DevOps, and cloud technologies.

Sr. Director - Design, Consumer

Company: Kraken

Location: USA

Posted Dec 18, 2025

The text promotes Kraken's mission to accelerate crypto adoption and financial freedom through innovation, highlighting their global team, industry-leading security, and commitment to crypto education. It emphasizes opportunities for design leadership and collaboration across key product areas like trading, payments, and equities, while showcasing the company's culture of mission-driven excellence.

Customer Support Engineer

Company: Snowplow Analytics

Location: Remote

Posted Dec 18, 2025

Snowplow seeks a Customer Support Engineer in Colombia, offering remote work, AI tech engagement, and a competitive package. The role involves technical support, problem-solving, and working with global teams. Benefits include flexible hours, home office equipment, and career growth opportunities in a mission-critical role.

Enterprise Account Executive

Company: ElevenLabs

Location: Remote

Posted Dec 18, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek an Enterprise Account Executive to drive expansion, emphasizing impact and AI-driven solutions.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 18, 2025

Mozilla's mission to improve the internet through innovation in AI and security. They seek a Staff Software Engineer to build scalable systems, with competitive benefits and a focus on open-source collaboration.

Systems Ops Administrator

Company: Twilio

Location: Remote

Posted Dec 18, 2025

This job posting seeks a Salesforce Administrator with 3+ years of experience to support operational and technical Salesforce needs across North America and Latin America. The role involves managing user setups, case management, automation, and integration with ERP systems, with remote work options and travel requirements. Benefits include competitive pay, generous time off, and opportunities for professional growth.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: UK,Canada

Posted Dec 18, 2025

Mozilla's job posting highlights a Staff Software Application Engineer role with focus on AI and workplace tech, offering competitive benefits and emphasizing diversity and innovation.

Events and Experiences Manager

Company: Mercury

Location: USA

Posted Dec 18, 2025

This job posting describes a role leading team onsites and employee experiences at Mercury, emphasizing culture-building, event management, and competitive compensation. It outlines responsibilities, qualifications, and benefits while maintaining a professional tone.

Director IT & Security

Company: HighlightTA

Location: Toronto

Posted Dec 18, 2025

Q4's platform helps companies manage investors and drive valuations. They seek a Director IT & Security with expertise in cloud security and compliance. The role involves leading security operations and fostering innovation through diverse teams.

Mobile Engineer - Digital Identity

Company: Spruce

Location: USA

Posted Dec 18, 2025

SpruceID seeks a Mobile Engineer to develop secure digital identity solutions for governments and enterprises. The role involves Flutter development, security standards, and collaboration with public sector partners. Compensation ranges from $120k to $200k.

Engineering Manager - Mobile Platform

Company: Platform Science

Location: USA

Posted Dec 18, 2025

Platform Science is seeking an Engineering Manager to lead their mission-critical Driver Framework Team, focusing on developing scalable Android solutions for transportation. The role involves managing a team, driving technical strategy, and collaborating with cross-functional teams. The company emphasizes innovation, diversity, and employee growth, offering competitive benefits and a collaborative work environment.

Growth Account Director

Company: Grafana Labs

Location: USA

Posted Dec 18, 2025

Grafana Labs seeks a Growth Account Director with 5+ years in infrastructure sales, focusing on expanding client relationships and meeting sales targets. The role includes Salesforce expertise and offers competitive compensation with RSUs.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages