Exceptional Customer Experience Jobs in Other US Location

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Looking for Exceptional Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Other US Location area.

Account Executive, Customer Base (APAC)

Company: NinjaOne

Location: Other US Location

Posted Jan 24, 2025

The Account Executive role at NinjaOne in North Sydney, NSW, involves achieving sales and profitability objectives, focusing on small and midmarket accounts in the APAC region. The role is strategic, with responsibilities including territory planning, relationship development, running sales cycles, pricing presentation delivery, negotiations, and closing revenue. The ideal candidate should have an Associates or Bachelor's degree, 2+ years of SaaS software sales experience, and a proven track record of meeting and exceeding sales quotas. NinjaOne offers a collaborative work environment, work-life balance, growth opportunities, and competitive compensation.

Senior Sales Engineer

Company: Fluence

Location: Other US Location

Posted Jan 24, 2025

The job posting is for a role in a startup atmosphere, supporting the APAC Sales team in winning new business through proposal creation and management. The role involves managing a Deal Team, collaborating with Sales leaders to set up winning strategies, and ensuring proposals meet customer requirements. The successful applicant will have a Bachelor's degree in Engineering or related field, 3+ years of complex tender and bid management experience, strong communication skills, and the ability to work under pressure. The company values safety, quality, integrity, and agility, and offers opportunities for professional growth and cultural diversity.

Platform Engineer

Company: Smarsh

Location: Other US Location

Posted Jan 24, 2025

Smarsh is a leading company in digital communications risk management, recognized by analysts like Gartner and Forrester. They are seeking a Platform Engineer with a strong background in cloud technologies, containerization, and orchestration. The ideal candidate will implement and maintain scalable, resilient, and secure platform infrastructure, write and review code, and optimize existing infrastructure. Smarsh offers a competitive salary, strong maternity and paternity scheme, workplace pension, flexible holiday package, private medical insurance, dental plan, group life assurance, income protection, employee assistance program, monthly wellness allowance, adoption assistance, and stock options. Smarsh values diversity and has been recognized as a Best Place to Work by Comparably.com.

Solutions Consultant, Enterprise (Indonesia)

Company: Palo Alto Networks

Location: Other US Location

Posted Jan 24, 2025

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They value innovation, collaboration, and disruption. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and meeting sales quotas. The company offers a supportive environment with flexible benefits and opportunities for professional growth. Qualifications include understanding of data networking, cybersecurity solutions, and experience in presales roles.

Specialist - Customer Success

Company: Freshworks

Location: Other US Location

Posted Jan 24, 2025

Freshworks is a company that provides affordable, quick-to-implement software for businesses to enhance customer and employee experiences. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshteam. They have received numerous accolades and have over 50,000 customers worldwide. The Customer Success Specialist role involves proactively engaging with customers, understanding their business flows, showcasing product demos, and aligning with key stakeholders to strengthen customer relationships. The ideal candidate should have at least 4+ years of experience in a customer success role, strong communication skills, and the ability to report client status regularly.

Knowledge Management Specialist (Hybrid)

Company: PartnerHero

Location: Other US Location

Posted Jan 24, 2025

PartnerHero is offering a full-time, hybrid role for a Knowledge Management Specialist in Manila, Philippines starting February 20, 2025. The role involves developing, organizing, and maintaining multiple comprehensive knowledge bases to empower associates and improve organizational efficiency. The ideal candidate should have 2+ years of experience in knowledge management, content development, or instructional design, and a strong understanding of knowledge center support methodologies. The company values diversity, inclusion, and equal employment opportunities, and offers competitive benefits including a hybrid working arrangement, competitive base salary, generous paid vacation, and training opportunities.

Sales Enablement Manager, APJ

Company: Kong

Location: Other US Location

Posted Jan 24, 2025

Kong, a leading cloud-native API platform, is seeking a Sales Enablement Manager to equip the sales team with necessary tools, training, content, and processes. The role involves developing onboarding programs, creating sales enablement content, managing tools, analyzing performance, collaborating cross-functionally, and optimizing sales processes. The ideal candidate should have 5+ years of experience in sales enablement, technical proficiency with sales tools, strong communication skills, a data-driven approach, and collaboration abilities. Preferred qualifications include certification in sales training methodologies, experience managing global programs, and knowledge of modern SaaS selling techniques. Key competencies include strategic thinking, problem-solving, and leadership.

iOS Lead

Company: Bounteous

Location: Other US Location

Posted Jan 24, 2025

Bounteous is a leading digital experience consultancy that partners with ambitious brands to create digital solutions. They offer services in Strategy, Experience Design, Technology, Analytics, and Marketing. Their CoInnovation methodology aligns interests and accelerates value creation. They are committed to promoting an inclusive environment and are an equal opportunity employer. The role involves building mobile applications for iOS, writing efficient code, and developing mission-critical user experiences.

(Senior) Engineer Controls Test Automation

Company: Fluence

Location: Other US Location

Posted Jan 24, 2025

Fluence is seeking a Senior Engineer for Controls Test Automation to develop and test innovative solutions for gridforming applications in utility-scale energy storage. The role requires expertise in programming, test automation, and interfacing with simulation tools and hardware-in-the-loop systems. The ideal candidate should have an undergraduate degree in a related field, extensive experience in software test automation, and proficiency in Python, MATLAB/Simulink, or PSCAD. Strong analytical skills, understanding of power systems, and effective communication abilities are essential. The role involves designing test cases, executing tests in SIL and HIL environments, and documenting results. The candidate should be willing to travel approximately 10% of the time.

Global Sales Support Specialist

Company: Palo Alto Networks

Location: Other US Location

Posted Jan 24, 2025

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They value innovation, collaboration, and individual contributions. The Global Sales Support Specialist role involves supporting the Field Sales Team with complex deals, short-term marketing promotions, and training. The ideal candidate should have 2+ years of related experience, excellent communication skills, and proficiency in Google products and CRM systems. The company offers a supportive environment with flexible work arrangements and wellbeing programs.

Senior Staff QA Engineer (NGFW)

Company: Palo Alto Networks

Location: Other US Location

Posted Jan 24, 2025

Palo Alto Networks is seeking a Senior Staff Engineer to own the end-to-end quality of the NGFW Product. The role involves developing and executing comprehensive test plans, test cases, and test scripts, as well as developing test automation frameworks using Python. The company values collaboration, innovation, and diverse teams, offering a range of development and personal wellbeing programs. The ideal candidate will have a Bachelor's or Master's degree in Computer Science, 6+ years of experience in testbed environment bring up for Scale, System, and Performance Testing, strong programming experience in Python, and hands-on experience with testing tools like Selenium.

Human Resources Partner (Recruitment)

Company: Skyward

Location: Other US Location

Posted Jan 24, 2025

Skyward, a global company with a family-like atmosphere, is seeking an experienced HR Partner for its recruitment team. The HR Partner will conduct job analyses, manage recruitment processes, ensure regulatory compliance, and improve work relationships. The ideal candidate should have 2+ years of HR experience, expertise in recruitment, and proficiency in Applicant Tracking Systems. Skyward offers equal employment opportunities and prohibits discrimination.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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