Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Clinical Trial Assistant

Company: Scout

Location: USA

Posted Nov 16, 2025

Scout, a company established in 1996 and rebranded in 2024, offers clinical trial patient travel and reimbursements, as well as an online learning management system. They are seeking a Clinical Trial Assistant to join their remote US team, with responsibilities including coordinating study activities, managing documentation, and communicating with stakeholders. The ideal candidate should have a degree or equivalent experience, 1-2 years of clinical research experience, and strong computer skills.

Clinical Research Operational Management Consultant

Company: Vitalief

Location: USA

Posted Nov 16, 2025

Vitalief seeks a Clinical Research Consultant to optimize operations, reduce costs, and improve patient care through strategic assessments and recommendations. The role involves leading operational evaluations, collaborating with teams, and delivering transformation roadmaps for healthcare systems.

Technical Assistant

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The text describes a Technical Assistant position at Liberty Mutual Insurance's Claims Department. The role involves providing administrative support, technical assistance, and customer service. It requires a high school degree, 3+ years of related experience, and knowledge of Microsoft Office. The company offers competitive pay, benefits, and a supportive work environment.

Jr. Customer Support Engineer

Company: PolicyFly

Location: USA

Posted Nov 17, 2025

PolicyFly is modernizing specialty insurance with automation and intuitive design. The job offers hands-on technical experience in customer-facing configurations, scripting, and system improvements, with growth opportunities into leadership roles and expertise in insurance workflows.

Strategic Operations Program Manager

Company: iRhythm

Location: USA

Posted Nov 17, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is looking for a Senior Project Manager to lead large-scale cross-functional projects, drive operational excellence, and collaborate with diverse teams to deliver strategic initiatives.

Sr Cloud Engineer

Company: Ollion

Location: USA

Posted Nov 16, 2025

Ollion is a company that connects businesses and capabilities globally to help organizations make the most of their transformation while maintaining independence. They value innovation, bold steps, and making a difference. Ollion offers cloud engineering services, focusing on creating new and better ways to work by solving business challenges using technology. They prioritize customer satisfaction, root cause analysis, and compliance. The company seeks experienced cloud engineers with strong communication and problem-solving skills.

Personal Lines Underwriter

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The role involves evaluating risks, making subjective decisions, and communicating with agents to ensure a profitable book of business. Responsibilities include reviewing risk acceptability, managing agents, developing relationships, and mentoring newer underwriters. Qualifications include a degree or experience in underwriting, knowledge of products and regulations, and strong communication skills.

Senior Software Engineer - Integrations

Company: First Advantage

Location: USA

Posted Nov 16, 2025

First Advantage is seeking a Senior Software Engineer to join their FA Integrations team. The role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. The company values diversity, inclusion, and fairness, and is undergoing a technology transformation.

Clinical Technology Consultant

Company: Lingraphica

Location: USA

Posted Nov 16, 2025

Lingraphica is a company dedicated to improving the lives of individuals with speech and language challenges through advanced augmentative and alternative communication (AAC) devices, software, and community-based services. The Clinical Technology Consultant role involves providing clinical support, device training, and fostering relationships with consumers, support persons, and professionals to ensure a positive experience. The company values action, empowerment, improvement, and integrity, and strives to create an inclusive and supportive workplace.

Associate Sales Consultant

Company: Finalsite

Location: USA

Posted Nov 17, 2025

Finalsite is a community relationship management platform for K12 schools, offering websites, communications, mobile apps, enrollment, and marketing services. The Associate Sales Consultant role involves securing new sales, cross-selling, and upselling to existing clients, with a focus on the K12, charter, and independent schools market.

Director - Fraud Financial Analysis

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The role is a strategic leadership position responsible for leading fraud detection and deterrence strategies across multiple verticals. The leader will manage a team, collaborate with various departments, and drive innovation to minimize financial loss and reputational risk. The ideal candidate should have 5+ years of leadership experience in investigative, underwriting, or billing/finance teams, with strong analytical and communication skills.

Supervisor Underwriting Support

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The job description outlines the responsibilities and qualifications for a role managing a team of underwriting support specialists. The position involves providing supervision, ensuring first contact resolution, maintaining compliance, and fostering a collaborative team environment. The ideal candidate should have intermediate knowledge of property and casualty insurance, in-depth knowledge of commercial lines underwriting, and strong communication and problem-solving skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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