Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Business Development Representative

Company: Wasabi Technologies

Location: USA

Posted Dec 23, 2024

The Role Description for a Business Development Representative at Wasabi Technologies Inc. involves driving pipeline growth, identifying and nurturing potential prospects, and building strong relationships. The role requires enthusiasm, drive, and the ability to work in a fast-paced startup environment. The BDR team plays a vital role in the company's success by generating qualified leads and accelerating pipelines. The role requires a Bachelor's degree, at least 1+ year of experience as a technology BDR or SDR, and proficiency in sales tools like Salesforce, Outreach, or HubSpot.

iOS Developer

Company: TextNow

Location: USA

Posted Dec 23, 2024

TextNow is seeking an experienced iOS Developer to contribute to the development of their voice and messaging platform on iOS. The role involves designing, developing, and maintaining high-quality, testable iOS applications focused on voice and messaging features. The candidate will work with cross-functional teams to define design and ship new features, collaborate with real-time communication protocols such as WebRTC and SIP, and optimize app performance for smooth voice and messaging functionality.

Technical Writer

Company: iPullRank

Location: USA

Posted Dec 23, 2024

iPullRank is a 10-year-old digital marketing agency based in New York City, founded by industry thought leader Michael King. Their mission is to drive results for clients through marketing work that embodies their values. They offer digital marketing services such as Content Strategy, SEO, Generative AI implementation, and audience research. They foster an environment where creative ideas thrive and offer competitive salaries and benefits. They are looking for a Technical Writer to contribute to their thought leadership in SEO, generative AI, and content strategy.

Senior Site Reliability Engineer

Company: Weedmaps77

Location: USA

Posted Dec 23, 2024

Weedmaps is a leading technology company in the cannabis industry that is committed to advancing cannabis causes, shaping the future of the cannabis industry, and providing a transparent and inclusive global cannabis economy. The company offers generous PTO, a 401k retirement plan with employer match, student loan repayment, and other benefits. The work environment is casual and fun, with opportunities for professional growth and networking.

Sr Product Technical Support Regional Engineer

Company: Johnson Controls

Location: USA

Posted Dec 23, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. They offer a competitive salary, comprehensive benefits, and a collaborative team environment. The Sr Product Technical Support Engineer role involves providing technical support for global products, creating and maintaining service bulletins, and driving product reliability through the Continuous Improvement Process.

Manager, Financial Planning & Analysis

Company: Wpromote

Location: USA

Posted Dec 23, 2024

The Role as a FPampA Manager at Wpromote offers the opportunity to lead from the financial front, collaborate with senior leadership and crossfunctional teams, and uncover actionable insights to boost financial performance and fuel business growth. The anticipated annual salary for this role will range from $145,000 to $170,000, and the total compensation package includes benefits such as unlimited PTO, extended holiday break, flexible schedules, and more.

Account Executive

Company: PayNearMe

Location: USA

Posted Dec 23, 2024

PayNearMe is a technology company that develops award-winning solutions to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. They offer all major payment types and channels in a single platform, with over 200 employees and a $45M Series D round in June 2023. They process over $1B in payments monthly and are headquartered in Silicon Valley with employees across the US. They are looking for a result-driven Account Executive to grow their presence in the lending sector.

Enterprise Demand Generation + Field Manager

Company: Ping Identity

Location: USA

Posted Dec 23, 2024

Ping Identity is a company that believes in making digital experiences both secure and seamless for all users without compromise. They offer an intelligent cloud identity platform that lets people shop, work, bank, and interact wherever and however they want without friction or fear. The company champions every identity and celebrates differences to empower employees to bring their authentic selves to work. They are headquartered in Denver, Colorado, and serve the largest and most demanding enterprises worldwide. The Enterprise Field Marketing Manager will drive integrated marketing strategy and be responsible for demand generation activities across the US and Canada regions for mid-market enterprise accounts. The role requires experience in campaign planning and execution, managing the core pipeline generation, development activities, and familiarity with social marketing tools to help sales teams develop stronger relationships with customers and prospects.

Customer Success Engineer

Company: Britive

Location: USA

Posted Dec 23, 2024

Britive is a leading cloud security company offering a modern privileged access management platform. They have experienced veterans as founders and are backed by top-tier VCs. The role of a Customer Success Engineer involves partnering with customers for technical implementations, ongoing assistance, and advising on product features. The company values technical expertise, customer focus, and a fast-paced startup culture.

Sr AWS Architect

Company: CGI Group, Inc.

Location: USA

Posted Dec 23, 2024

CGI Federals is seeking a senior AWS architect to deliver IT excellence and create innovative solutions in the cloud. The role requires working with fellow AWS and Azure architects and engineers, and collaborating with clients to gather functional and technical requirements. The successful candidate will be required to meet hybrid working model requirements and support clients in AWS deployments, migrations, operations, and maintenance based on the AWS Well Architected Framework.

Virtual Therapist

Company: Walden

Location: USA

Posted Dec 23, 2024

Walden Behavioral Care is seeking a Therapist with experience working with adults to provide brief individual and family therapy, case management, and therapy group leadership on an interdisciplinary team. The program is currently fully virtual and offers a competitive compensation package, medical dental and vision insurance coverage, retirement plans, and professional development opportunities.

Psychiatric Nurse Practitioner

Company: Thriveworks

Location: USA

Posted Dec 23, 2024

Thriveworks is a clinician-founded national private practice group seeking Psychiatric Mental Health Nurse Practitioners in Virginia. They prioritize client accessibility, integrity, and quality care. They operate under the idea that success is achieved by focusing on one job and being great at it. They offer a fully remote position with on-staff MAs, guaranteed pay, PTO, and additional bonus opportunities. They provide full credentialing support, professional development opportunities, and a team culture that supports career advancement.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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