Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Director, Reals Management

Company: Dataiku

Location: USA

Posted Dec 19, 2024

The text describes a role at Dataiku, a company leading the AI revolution. The Director of Renewals Management will manage the renewal process, upsell and crosssell, develop value propositions, and negotiate agreements. They will also work with Customer Success and Salesforce to close contracts and identify at-risk accounts. The role requires experience in customer-facing roles, contract management, and negotiation. The company offers competitive compensation and benefits.

Director of Finance and Operations

Company: Happierapp

Location: USA

Posted Dec 19, 2024

The text describes a role at Happier, a vision and values-driven organization. The position involves finance oversight, operational leadership, and supporting the company's mission to help people see more clearly what leads to happiness. The role also includes managing accounting, presenting financials, and ensuring process improvements. The company values clear and kind communication, reasonable work hours, and diversity and inclusion.

Sr Analyst, Revenue Strategy

Company: Procore Technologies

Location: USA

Posted Dec 19, 2024

The job description is for a Senior Analyst Revenue Strategy to join Procore's Revenue Strategy and Planning team. The role involves executing Gotomarket GTM initiatives, conducting quantitative and qualitative analyses, developing financial models, and executing plans to support GTM initiatives. The position requires partnering with GTM teams, Sales, Customer Success, and Marketing to drive an impact on both strategy and execution initiatives. The role is based in Carpinteria CA, Austin TX, or remotely and reports to the Director Revenue Strategy.

Senior Brand Strategist

Company: Raindrop

Location: USA

Posted Dec 19, 2024

The text is a job description for a Senior Brand Strategist at Raindrop Agency. The role involves providing strategic insights and direction, writing strategic brand identities, leading clients through the brand strategy process, and collaborating with internal teams to develop and execute creative strategies. The ideal candidate should have 5+ years of brand-building experience, strong fluency in data, impeccable writing skills, and the ability to lead clients. The role also involves conducting research, leading client calls, and providing a strategic lens for creative materials.

Director - Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is seeking experienced Design Leaders to oversee pillarwide initiatives, tackle strategic challenges, and lead a team of world-class designers. The role involves collaborating with various teams to shape product and business strategy. It requires 5+ years of design management experience, experience leading design efforts for multiple products, and expertise with Figma and other design tools.

Staff Software Engineer, Search - Backend

Company: Cribl

Location: USA

Posted Dec 19, 2024

Cribl is looking for a backend focused Senior Engineer to collaborate on a remote-first team focused on improving Cribl Search's performance and executor infrastructure. The role involves architecting a novel distributed and federated search system for inplace data. The team values collaboration, innovation, and a great work environment.

DevOps Production Engineer

Company: Axonius

Location: USA

Posted Dec 19, 2024

Axonius is a fast-growing cybersecurity startup that provides solutions for both cyber asset attack surface management and SaaS management. They are committed to fair and equitable compensation packages, offering competitive salaries, stock options, attractive benefits, and annual bonuses. Axonius employs over 600 people worldwide and has been recognized as one of the fastest-growing cybersecurity startups, named to the 2024 Forbes Cloud 100, Duns Best Start Up Companies to Work for Over 100 Employees, and has the Great Place to Work Certification. They also appear on the Deloitte Technology Fast 500 list for two consecutive years.

Full-Time Mental Health Provider

Company: Springhealth

Location: USA

Posted Dec 19, 2024

Spring Health is a leading provider of mental health services, offering innovative technology and a mission to eliminate barriers to mental healthcare. They have raised capital from prominent investors and reached a current valuation of $33 billion. The company is looking for a full-time mental health provider to deliver virtual mental health counseling sessions, respond to critical incidents, and maintain confidentiality. The ideal candidate should have an unrestricted license to practice psychotherapy, experience with telehealth, and be comfortable with evidence-based modalities of care. The role offers a competitive salary, a robust benefits package, and opportunities for professional development.

Senior Lead Program Manager Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 19, 2024

The text describes a Senior Lead Program Manager role at Airbnb, focusing on leading large complex cross-company onproduct and strategic initiatives, serving as a bridge between Marketing and critical business functions, and driving successful implementation of marketing strategic initiatives and programs.

Director, SEC Reporting & Technical Accounting

Company: Heartflowinc

Location: USA

Posted Dec 19, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. The company's flagship product, the AI-driven noninvasive cardiac test called the HeartFlow FFRCT Analysis, provides a color-coded 3D model of a patient's coronary arteries, indicating the impact of blockages on blood flow to the heart. HeartFlow is a VC-backed company with international recognition, supported by medical societies around the world, and used for over 350,000 patients worldwide. The company is seeking a Director of Technical Accounting and External Reporting to assist with key business and strategic activities, financial reporting, and ensure compliance with regulatory standards.

Principal Brand Marketing Manager - Brand Advertising and Partnerships

Company: HubSpot

Location: USA

Posted Dec 19, 2024

This job posting is for a Principal Brand Manager role at HubSpot, a fast-growing team focused on datadriven fullfunnel advertising activations and partnerships. The role involves developing campaign strategy for midfunnel and direct response assets, collaborating with various teams, and managing third-party partnerships. The successful candidate will be a brand steward, responsible for crafting, preserving, and further developing the HubSpot brand.

Technical Recruiter - Product & Design

Company: Figma

Location: USA

Posted Dec 19, 2024

Figma is looking for an experienced Technical Recruiter to support the growth of their Product and Design organization. The role is a temporary position for 12 months based in the United States. The recruiter will manage full-cycle recruiting processes for various Product and Design roles, partner with leaders to develop top-of-funnel strategies, and ensure an excellent candidate experience.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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