Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of Product Design

Company: Close

Location: USA

Posted Dec 07, 2024

Close is a bootstrapped, profitable, and 100 remote team of thoughtful individuals seeking a Head of Product Design to lead and nurture a team of talented designers. The role involves overseeing the design of web, desktop, and mobile apps and playing a key role in the design and development of new features. The team is experienced in all aspects of design, user research, interaction design, visual design, and establishing and improving processes for how a design team works. The team is also experienced in working closely with Product and Engineering teams on successful projects and building and maintaining design systems.

Implementation Specialist, Upgrades

Company: Lwolf

Location: USA

Posted Dec 06, 2024

The Implementation Specialist plays a crucial role in migrating clients from legacy software to a new SaaS platform, ensuring customer satisfaction and retention. The role involves developing and executing project plans, collaborating with internal stakeholders, and utilizing technical expertise to enhance migration processes. The position requires 13 years of experience in client services, project management, or consulting, with demonstrated technical expertise in systems administration, support, database administration, or software programming. The ideal candidate should have excellent communication skills, direct experience in the software services market, and a high level of energy and commitment to team objectives.

Marketing Analytics Specialist

Company: Happy Money

Location: USA

Posted Dec 06, 2024

Happy Money is a leading consumer finance company that helps people achieve their financial goals through responsible lending. They have originated over $6 billion in loans and have more than 30,000 members. They are looking for a Marketing Analytics Specialist to evaluate the impact of demand generation campaigns and optimize marketing performance.

Clinical Talent Acquisition Specialist

Company: Pair Team

Location: USA

Posted Dec 07, 2024

Pair Team is a mission-driven organization seeking a Clinical Talent Acquisition Specialist to recruit exceptional talent for community-based healthcare and social services roles. The position is fully remote and based in the United States, with most clinical positions being based in California. The specialist will lead the recruitment process, collaborate with cross-functional teams, develop sourcing strategies, and maintain candidate pipelines. The role requires 2+ years of full-cycle recruiting experience and a strong focus on sourcing and engaging candidates for healthcare.

Technical Customer Support Specialist

Company: ElevenLabs

Location: USA

Posted Dec 07, 2024

This is a remote-based contracting role that offers the opportunity to work with a global team of passionate individuals focused on developing AI audio solutions. The role involves providing exceptional customer support, troubleshooting technical issues, updating documentation, and collaborating with internal teams to improve products. The ideal candidate is a technical customer support specialist with 23 years of experience in SaaS environments, a strong work ethic, and a passion for AI and audio technology.

Senior Node.js Engineer

Company: HarperDB, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a job posting for a Senior Node.js Engineer at HarperDB, a high-performance distributed application platform. The role involves developing proof-of-concepts (POCs), collaborating with sales and solutions engineering, and contributing to the growth of HarperDB. The ideal candidate should have extensive experience with Node.js, excellent problem-solving skills, and be able to work in a fast-paced environment. The company offers a flexible work environment, competitive compensation, and opportunities for career advancement.

People Data Analyst

Company: Abbyy

Location: USA

Posted Dec 06, 2024

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose the right thing. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies using Machine Learning and Artificial Intelligence and an advanced and sophisticated tech stack.

Proposal Manager

Company: Vida

Location: USA

Posted Dec 06, 2024

Vida is a virtual health clinic that provides personalized health coaching and programs from experienced healthcare providers. They focus on managing chronic cardiometabolic conditions and achieving lifestyle health goals. Vida is trusted by Fortune 1000 companies and is authorized to do business in many states. They require a Bachelor's Degree and at least 5 years of proposal management experience.

Director, Field Marketing

Company: Starburstdata

Location: USA

Posted Dec 06, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption without migration projects. With $414M in venture funding and over 300 leading organizations trusting them, Starburst is committed to dismantling data silos and vendor lock-in. They are a remote-first company with a strong focus on execution excellence, collaboration, and diversity. The Strategic Field and Events leader role involves building regional programs, developing marketing plans, and enhancing customer-driven strategies.

Senior Technical Recruiter

Company: Arine

Location: USA

Posted Dec 06, 2024

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. They are redefining what excellent healthcare looks like by solving issues through their software platform, combining cutting-edge data science, machine learning, AI, and deep clinical expertise. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. They are backed by leading healthcare investors and collaborating with top healthcare organizations and providers. They deliver recommendations and facilitate clinical interventions that lead to significant measurable health improvements for patients and cost savings for customers.

Group Product Manager I, Activation

Company: Pinterest

Location: USA

Posted Dec 06, 2024

Pinterest is a platform that aims to help people find new ideas and inspiration for their lives. The company is looking for a new product manager to lead the Activation team, which is responsible for the signup and login experience, new user onboarding, and reengaging newly resurrected users. The ideal candidate should have 5+ years of product management experience, prior experience with user growth, onboarding, machine learning, or recommendation systems, and strong communication skills.

Vice President, Enterprise Sales

Company: Apixio

Location: USA

Posted Dec 06, 2024

Apixio is a company that specializes in creating a leading Connected Care platform to minimize reimbursement inaccuracies and improve patient care in the healthcare industry. They aim to accelerate the shift toward alternative payment models while enhancing efficiency and supporting better patient outcomes. The Vice President Enterprise Sales role is responsible for driving commercial sales and product growth across their portfolio of solutions to health plan payer clients.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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