Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Search Quality Rater - English (United States)

Company: Welocalize

Location: USA

Posted Dec 02, 2024

Welo Data is hiring Search Quality Raters to improve search engine results. The role requires analyzing data, providing insights, and evaluating search engine results. The ideal candidate is curious about search engines, enjoys analyzing data, and has a passion for quality. The project offers flexible remote work, competitive pay, and benefits.

Head of Marketing

Company: Paula's Choice Skincare

Location: USA

Posted Dec 02, 2024

The job posting is for a Head of Marketing for North America at Paulas Choice, requiring strong leadership, campaign development, and retail marketing experience. The role involves driving marketing communications strategy, ensuring brand identity, and implementing campaigns across channels.

Staff Applied AI Engineer

Company: Lumos

Location: USA

Posted Dec 02, 2024

Lumos is hiring an Applied AI Engineer Tech Lead to develop AI models for access management. The role involves designing and deploying AI agents, collaborating with cross-functional teams, and prioritizing timetovalue. The company values proven track records, proficiency in AI infrastructure, and strong programming skills.

Digital Designer

Company: Fortreum

Location: USA

Posted Dec 02, 2024

Fortreum is a trusted leader in cloud and cybersecurity services, seeking a creative and strategic Digital Designer to drive the development and implementation of innovative designs, web, and video graphics that enhance their presence in the cloud security and compliance marketplace.

Senior / Staff Machine Learning Infra Engineer

Company: Waabi

Location: USA

Posted Dec 02, 2024

Waabi is a technology startup building self-driving technology with a world-class team and innovative approach. They are looking for diverse candidates to join their team and make an impact.

Principal Java Engineer (GCP)

Company: Rackspace

Location: USA

Posted Dec 02, 2024

Rackspace Technology is hiring a Principal Backend Java Engineer to work on large-scale distributed systems, developing infrastructure and solving technical challenges. The role requires a strong background in Java, algorithms, and data structures, with experience in GCP and DevOps.

Lead Project Manager

Company: Brightspeed

Location: USA

Posted Dec 02, 2024

Brightspeed is a company that provides fast and reliable internet connections and aims to accelerate the upgrade of copper to fiber optic technologies. They are looking for a Lead Project Manager to join their team and help them shape the future.

Cybersecurity Support Technician

Company: Startfield, Inc.

Location: USA

Posted Dec 02, 2024

Startfield is a nonprofit organization that provides career exploration training and mentorship opportunities to students from underrepresented communities. They are seeking a part-time Cybersecurity Support Technician to join their team and assist in protecting their tech stack and sensitive information.

Associate Training & Development Manager

Company: Dmipartners

Location: USA

Posted Dec 02, 2024

DMi Partners is a company that values employee growth and development, offering a range of opportunities for professional development and team camaraderie. They are looking for an Associate Training and Development Manager to support their training initiatives and support the team's professional development. The company offers a competitive salary, excellent benefits, and a close-knit team environment.

Enterprise Account Executive

Company: EngFlow

Location: USA

Posted Dec 02, 2024

EngFlow is a SaaS company that is redefining how companies build software and ship well-tested products. They are looking for valuedriven technical sales champions who are passionate about exceeding expectations and solving real problems for customers.

Sr. Product Manager - Growth

Company: Rula

Location: USA

Posted Dec 02, 2024

The company is dedicated to making mental healthcare accessible and stigmatized-free. They are looking for a Growth Product Manager to own technology opportunities that enable Rula to grow and make a positive impact on the lives of those struggling with mental health issues.

Liability Claims Representative

Company: Sedgwick

Location: USA

Posted Dec 02, 2024

Sedgwick is a global industry leader offering a career with a culture of caring, flexibility, and opportunities for growth and development. The company is looking for driven individuals to join their team as a Liability Claims Representative, with a focus on analyzing and processing claims, negotiating settlements, and communicating with clients.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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