Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Customer Success Operations Manager

Company: Vercel

Location: USA

Posted Nov 22, 2024

Vercel is looking for a Senior Customer Success Operations Manager to drive retention and expansion efforts. The ideal candidate will have a high level of integrity, ambition, and problem-solving skills.

Cash Accountant

Company: Roofstock

Location: USA

Posted Nov 22, 2024

Roofstock is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has a talented team, has raised $240 million in Series E funding, and has offices in California, Texas, and New York. They are looking for a Cash Accountant to join their team, with a strong focus on cash management, accounting, and financial reporting.

Director - Sales Enablement

Company: brightwheel

Location: USA

Posted Nov 22, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking an experienced sales enablement leader to develop and execute sales enablement strategies and programs.

Director of Quality (SaaS required)

Company: Emburse

Location: USA

Posted Nov 22, 2024

Emburse is looking for a passionate software quality engineering leader to contribute to the development of an engaging and interconnected set of system solutions. The Director Quality Engineering will be responsible for the end-to-end quality of Emburse Enterprise, managing a team of quality engineers and working closely with engineering leadership and cross-functional partners to produce high-quality software.

Account Manager

Company: QuinStreet

Location: USA

Posted Nov 22, 2024

The job posting is seeking an Account Manager to fuel success and growth for customers within a rapidly growing business. The role involves strategically upselling and nurturing relationships with top influencers from Home Services Companies, generating $5M-$30M in annual revenue.

Communications Programs Director

Company: Yubico

Location: USA

Posted Nov 22, 2024

Yubico is a company that aims to make secure login easy and available for everyone. They offer a range of products and services, including the YubiKey, which is a security key that provides an additional layer of security for online transactions. The company has a strong company culture and values diversity and inclusion. They also have a philanthropic initiative called Secure it Forward, which donates YubiKeys to organizations that help at-risk individuals.

Director - Network Operations

Company: Sedgwick

Location: USA

Posted Nov 22, 2024

The text describes a career at Sedgwick, highlighting its culture of caring, flexibility, and opportunities for growth and development. It also mentions the company's commitment to diversity, inclusivity, and making a positive impact on the world.

Staff Software Engineer

Company: Inworld AI

Location: USA

Posted Nov 22, 2024

The job posting is for a Staff Software Engineer position at Inworld AI, requiring experience in C++, Kotlin, and Python, with a focus on highload distributed systems and cloud development. The job offers a competitive salary range of $180,000 to $260,000, plus bonus, equity, and benefits.

Director - Data Science

Company: OpenX

Location: USA

Posted Nov 22, 2024

OpenX is a company that focuses on digital advertising and is looking for a Data Science Director to lead their Machine Learning team. The role requires a PhD in a relevant field with 10+ years of experience and a strong track record of developing ML products.

Senior Machine Learning Scientist

Company: Coalition, Inc.

Location: USA

Posted Nov 22, 2024

The job posting is looking for a Machine Learning Scientist to join the team and work on innovative machine learning models. The role involves designing and implementing ML pipelines, surveying recent advances in AI research, and communicating work through internal collaborations and mentorship opportunities.

Rev Ops Analyst

Company: NovoEd, Inc.

Location: USA

Posted Nov 22, 2024

NovoEd is a collaborative learning platform that empowers organizations to design and deliver experiential learning. They are looking for an Operations Analyst to join their Revenue Operations team, who will be responsible for automation projects, new integrations, and end-user support. The role requires strong analytical skills, excellent communication abilities, and a perpetual drive for process enhancement.

Staff Data Scientist - Data Platforms

Company: Pinterest

Location: USA

Posted Nov 22, 2024

Pinterest is looking for a data scientist to join their team to improve data labeling capabilities. The role involves applying data science and analytics to identify opportunities to improve data collection approaches, collaborating with customers and engineers, and upleveling data scientists across the organization.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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