Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Staff Technical Program Manager

Company: Lattice

Location: USA

Posted Nov 11, 2024

The job posting is for a Sr Staff Technical Program Manager TPM at Lattice's EPD Engineering Product and Design organization. The role involves leading projects, optimizing technical documentation, and fostering a healthy culture. The ideal candidate has 10+ years of experience in technical program management, with a focus on stability, data governance, and security.

Capture Manager

Company: Oddball

Location: USA

Posted Nov 11, 2024

Oddball is hiring a Senior Capture Manager to support and manage capture efforts across all business units. The role will involve creating winning strategies and dynamic solutions to grow the company. The company values learning, growth, and making a big impact.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are looking for a Staff Data Scientist to help process large amounts of raw data into strategic insights. The company values diversity, innovation, and empathy, and offers various benefits to its employees.

Vice President of Sales & Market Growth

Company: ActiveCampaign

Location: USA

Posted Nov 11, 2024

The job posting is for a Vice President of Sales and Market Growth at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role demands a performance-driven leader with a passion for setting and surpassing ambitious targets, and requires experience in sales or sales operations within the software as a service (SaaS) industry.

Product Marketing Specialist

Company: Colibri Group

Location: USA

Posted Nov 11, 2024

Colibri culture emphasizes values such as Love, Joy, Boldness, Teamwork, and Curiosity. The company has a rich history and is a pioneer in online professional education. The Financial Services Product Marketing Specialist role is responsible for leading marketing programs and tactics to support the growth of the Financial Services business.

Staff Fullstack Engineer - Anonym

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to maintaining the highest standards of privacy while delivering exceptional results for their clients.

Senior Product Designer, Design Systems

Company: Discord

Location: USA

Posted Nov 11, 2024

Discord is a platform used by millions for gaming and socializing. The company is looking for a design system team member to create and maintain a design system for their products. The role requires experience in UX, design systems, and visual design, as well as collaboration and communication skills.

Social Media Associate

Company: Underdog Fantasy

Location: USA

Posted Nov 11, 2024

Underdog is a fast-growing sports gaming company that builds innovative games and products for American sports fans. They are looking for a social media manager to assist in planning and execution of postings across social platforms, develop new ideas, and work closely with cross-functional teams.

Sales Account Executive

Company: Butterflymx

Location: USA

Posted Nov 11, 2024

ButterflyMX is a company that empowers people to open and manage doors and gates from their smartphones. They are looking for sales executives who are motivated, accountable, and have experience in cold calling and closing sales. The company offers a range of benefits, including a 401k plan, quarterly stipends for self-care, and a collaborative dynamic work environment.

Sr. Technical Program Manager

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals. The company values diversity, empathy, and creativity, and is looking for a Senior Technical Program Manager to support their product development initiatives.

Senior Director of Product Management - Payments and Risk

Company: Upwork

Location: USA

Posted Nov 11, 2024

Upwork is a work marketplace that enables companies and talent to work together, with a focus on trust-driven platform and payments. The company is seeking a Senior Director of Product to lead the strategic direction of payments products and elevate the platform's capabilities.

Senior Director of Product Marketing and Growth - B2B / Advertising

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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