Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Nov 11, 2024

Twilio is looking for a Principal Product Manager to join their Onboarding and Compliance product team. The role involves developing and launching products, leading cross-functional teams, and mentoring junior PMs. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Nov 11, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Experienced Software Engineer - Risk Engineering

Company: Plaid

Location: USA

Posted Nov 11, 2024

The job posting is for a Consumer Risk team member responsible for building risk defense solutions to detect and mitigate abuse across Plaid products. The role requires experience in software engineering, fraud and risk engineering, and collaboration with cross-functional teams.

RN Care Manager - TCM

Company: Strive Health

Location: USA

Posted Nov 11, 2024

The job posting is for a RN Care Manager position that requires candidates to be located within the EST time zone. The role involves supporting patient care for individuals with Chronic Kidney Disease and EndStage Renal Disease, and includes in-home visits and telecommunication. The job requires a strong patient and family relationships, experience with electronic medical records, and proficiency in computer skills.

Demand Generation Manager OR Director

Company: Crux

Location: USA

Posted Nov 11, 2024

Crux is a technology company building a platform to power the flow of data globally. They are seeking a Demand Generation Manager to join their Marketing team, responsible for developing and executing a comprehensive demand generation strategy.

Value Engineering Manager

Company: Tanium

Location: USA

Posted Nov 11, 2024

Tanium is looking for a Value Engineering Manager to collaborate with a high-performing team of sales professionals. The role requires an intellectually curious individual with keen business and financial acumen to articulate the Tanium platform's value proposition to internal and external stakeholders.

Engineering Manager - Developer Platform

Company: Lattice

Location: USA

Posted Nov 11, 2024

The job posting is for an engineering manager position at Lattice, where the candidate will lead and grow engineering teams, develop engineers, and ensure a delightful experience for customers. The company offers a range of benefits, including competitive salary, stock options, and a 401k retirement plan.

Senior Solutions Architect

Company: Grafana Labs

Location: USA

Posted Nov 11, 2024

The job posting is for a Solutions Architect ProServ to join the Customer Experience CX team at Grafana Labs. The role involves providing customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. The ideal candidate should have 5+ years of experience working on deployment teams, direct experience with o11y, and excellent communication skills.

Senior Director - Professional Services

Company: GitLab

Location: USA

Posted Nov 11, 2024

GitLab is a software company that develops an AI-powered DevSecOps platform. They are looking for a Senior Director of Professional Services to lead a team of professional services managers, architects, engineers, and other staff. The role requires a blend of leadership, strategic planning, and client management skills.

Backend Engineer

Company: ElevenLabs

Location: USA

Posted Nov 11, 2024

ElevenLabs is a growth-stage startup looking for backend engineers to expand its system. The company has a unique mix of in-house machine learning research and strong product-led traction. The role involves building and maintaining the platform, improving existing products, and collaborating with other teams.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Nov 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Engineering Manager - Ad Creative Management

Company: Reddit

Location: USA

Posted Nov 11, 2024

The Ad Creative Management team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team will build products to acquire, create, launch, and optimize creatives and assets for advertisers, and apply the latest technologies to solve customer problems.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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