Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of AML Advisory

Company: Mercury

Location: USA

Posted Nov 09, 2024

Mercury is building a complete finance stack for startups, providing banking services to entrepreneurs and business owners. The company is looking for a Head of AML Advisory to drive and own the day-to-day advisory and support of its BSAAML program.

Staff, Product Manager (L4) - User Authentication & Identity

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is looking for a Product Manager to join the User Authentication and Identity product team. The role involves crafting and delivering on the vision, strategy, and roadmap for the product portfolio. The company values diverse experiences and encourages applicants from all backgrounds to apply.

Senior Product Designer - Personal Banking

Company: Mercury

Location: USA

Posted Nov 09, 2024

Mercury is a financial technology company looking to hire a senior product designer to lead design on their Personal Banking Team. The company aims to design banking tools that are intuitive and user-friendly, and is seeking a designer who can define and design best-in-class user experiences for everyday banking needs.

Senior Director - Global Compensation

Company: Twilio

Location: USA

Posted Nov 09, 2024

Twilio is a company that values diversity, inclusivity, and remote work. They are looking for a Senior Director of Compensation to drive compensation programs and policies globally. The role requires experience in compensation, leadership, and analytics, and offers a competitive salary and benefits package.

Adult Gerontology Acute Care & Primary Care - Clinical Faculty

Company: Adtalem Global Education

Location: USA

Posted Nov 09, 2024

Chamberlain University is seeking online faculty for their Master of Science in Nursing Acute Care and Primary Care tracks. The role requires teaching, providing feedback, and evaluating student progress. The university is looking for dual board-certified nurse practitioners with a minimum of 2 years of teaching experience.

Telephonic Case Manager

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

Sedgwick is a company that values its employees and offers a positive work environment. The company is looking for enthusiastic candidates who thrive in a collaborative environment and are driven to deliver great work. The role of a Telephonic Case Manager involves creating a case management strategy to facilitate medical recovery and a successful return to work.

Vice President, Deputy General Counsel, Product and Privacy

Company: Sprout Social

Location: USA

Posted Nov 09, 2024

Sprout Social is hiring a Vice President Deputy General Counsel Product amp Privacy to lead the newlycreated Product legal team and the existing Privacy legal team. The role requires a businessminded attorney with an ability to think on their feet and solve hard problems that move the business forward while managing risk.

Manager - Software Engineering

Company: G-P

Location: USA

Posted Nov 09, 2024

The company GP is seeking an Engineering Manager with a strong focus on product leadership to lead a team of engineers working on AI-powered products. The role demands someone with a background as an exceptional individual contributor who can inspire others and has a natural drive for simplicity and elegance in design.

Lead People Programs & Operations Specialist

Company: Deputy

Location: USA

Posted Nov 09, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are looking for a motivated and detail-oriented individual to join their People Team as a Lead People Programs and Operations Specialist.

Manager of Institutional Giving

Company: Code.org

Location: USA

Posted Nov 09, 2024

The job summary describes the role of a Manager of Institutional Giving at Codeorg, responsible for driving contributed revenue through grant proposals, reports, and sponsorship requests. The role involves establishing and maintaining partnerships with grant funders and corporate foundation partners, and identifying new prospects to secure new revenue.

Forensic Accounting Manager (FEMA)

Company: Sedgwick

Location: USA

Posted Nov 09, 2024

The job posting describes a career opportunity at Sedgwick, a company that values its employees and offers a culture of caring. The role involves managing a forensic accounting team and overseeing the preparation of public entity claims to FEMA. The company emphasizes its commitment to diversity, inclusivity, and employee well-being.

IT Software Engineering Intern

Company: Pinterest

Location: USA

Posted Nov 09, 2024

The internship program at Pinterest is looking for a candidate with intermediate skills in Python, JavaScript, and consuming REST APIs. The candidate will work on a specific technical project, collaborate with the team, and contribute to tangible projects that directly impact Pinterest.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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