Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Junior Solutions Architect

Company: 1Password

Location: USA

Posted Oct 22, 2024

The job posting is for a Junior Solutions Architect position at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves working with customers to implement 1Password products and technical solutions, and collaborating with the Solutions Engineering team to develop and refine solutions. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior data analyst (L3)

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Senior Data Analyst to join their Enterprise Strategy and Operations team. The role involves conducting multidisciplinary analysis, developing data products, and working with cross-functional teams to drive revenue growth initiatives.

Copywriter - Product Marketing

Company: Zepz

Location: USA

Posted Oct 22, 2024

The Copywriter Product Marketing role involves crafting engaging content about products, collaborating with teams, and using data to inform decisions. The ideal candidate has experience in product marketing, excellent writing skills, and the ability to explain complex concepts in simple terms.

Credit Risk Manager

Company: Oyster

Location: USA

Posted Oct 22, 2024

The job posting is for a Credit Risk Manager position in the Corporate Treasury department. The role requires managing and mitigating credit risk, assessing counterparty risk, and ensuring compliance with risk management policies. The job also involves driving cross-functional projects, collaborating with stakeholders, and optimizing credit risk management processes.

Principal Product Designer - AI

Company: HubSpot

Location: USA

Posted Oct 22, 2024

The job posting is for a Principal Product Designer at HubSpot, where you'll have a seat at the table from Day 1, co-own a significant part of the product, and have autonomy to drive its strategy and vision. The company values people who bring unique perspectives and add new knowledge to the team.

Senior Product Manager - Voice Recordings

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Recordings Product Manager to grow their Voice Recordings product, with responsibilities including owning developer interfaces, driving the roadmap, and developing new pricing and packaging. The company values diversity, equity, and inclusion, and offers competitive pay, generous time off, and a range of benefits.

Senior Machine Learning Engineer - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for a Senior Machine Learning Engineer position at Splice AI, where the team is dedicated to pushing the boundaries of artificial intelligence applied to audio data. The job requires a strong background in machine learning, with experience in designing, training, and deploying generative models. The team is passionate and creative, and the job offers a competitive national pay range of $165,000 to $206,000.

Senior Software Engineer - Sweeps

Company: Weights & Biases

Location: USA

Posted Oct 22, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Senior Software Engineer to work on their Sweeps product, which allows users to tune hyperparameters. The company has a strong mission to build the best tools for AI developers and has received funding from top-tier investors.

Director of Engineering - Machine Learning Platform

Company: Reddit

Location: USA

Posted Oct 22, 2024

Reddit is seeking an experienced Director of Machine Learning to lead and manage machine learning teams and projects, focusing on enhancing and optimizing recommender systems and distribution channels. The role involves developing a comprehensive platform strategy, overseeing project execution, and collaborating with cross-functional teams.

Staff Software Engineer (Full stack)

Company: Scribd

Location: USA

Posted Oct 22, 2024

Scribd is seeking a highly experienced Staff Software Engineer to lead their efforts in designing and implementing enterprise-level automation frameworks, driving strategic quality initiatives, and ensuring software meets the highest standards of quality and reliability.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Oct 22, 2024

The job posting is for a backend developer position at Coalition, a company that develops a cyber policy platform. The role involves building high-quality APIs, designing systems, and collaborating with cross-functional teams. The company offers competitive compensation, flexible PTO, and wellness programs.

Sr. Applied Machine Learning Researcher - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for an Applied Researcher position at Splice, a company that uses Generative AI to augment and extend the sonic boundaries of music. The ideal candidate will have experience in Generative models for audio using Latent Diffusion and symbolic music generation techniques based on Transformer architectures. The job requires a PhD or Masters degree in Electrical Engineering or Computer Science, and experience in Digital Signal Processing and deep learning frameworks.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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