Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Managing Editor - Daily Desk

Company: The Athletic Media Company

Location: USA

Posted Oct 15, 2024

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams, and leagues. They serve a multifaceted audience with immersive storytelling and a likeminded community of fans.

Risk Customer Support Specialist

Company: Mercury

Location: USA

Posted Oct 15, 2024

Mercury is hiring a Customer Support and PreODD Information Specialist to help users with KYC, KYB, ODD, and EDD processes. The role requires strong communication skills, experience in fintech or banking, and ability to explain complex processes in simple terms.

Technical Sourcer - Engineering

Company: OpenAI

Location: USA

Posted Oct 15, 2024

OpenAI is a company dedicated to building safe artificial general intelligence. The Recruiting team is responsible for finding and hiring exceptional talent. The role is for a 12-month engagement to drive top-of-funnel activity and build candidate relationships.

Compliance Training & Research Specialist

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 15, 2024

American Specialty Health Incorporated is seeking a Compliance Training amp Research Specialist to join their Regulatory amp Program Compliance department. The position will ensure the organization complies with regulations or laws that apply to their business.

Applied Machine Learning Scientist

Company: Workiva

Location: USA

Posted Oct 15, 2024

The job posting is for an Applied Scientist at Workiva, responsible for machine learning tasks, including data processing, model development, and deployment. The ideal candidate should have a strong foundation in machine learning, coding, and collaboration. The company offers a competitive salary range, benefits, and flexible work arrangements.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Oct 15, 2024

Rocket Money is a company that aims to empower people to live their best financial lives by offering a unique understanding of their finances and valuable services. The company is looking for an Analytics Engineer to join their team, who will work with interdisciplinary teams to deliver product features and enable product analytics and experimentation.

Analytics Engineer

Company: Aleph

Location: USA

Posted Oct 15, 2024

Aleph is a company that is redefining the world of Financial Planning and Analysis. They operate in an established software category with a multibillion TAM, but no clear winner. They are backed by top VCs and work with customers like Turo, Notion, and Zapier. They are building the source of truth for a business's data and ultimately the platform businesses use to make better decisions.

Licensing & Carrier Login Administrator

Company: Newfront

Location: USA

Posted Oct 15, 2024

Newfront is building a modern insurance experience, reimagining the experience for clients, prospects, and employees, and empowering people for moments that matter. The company values balanced lives, wellness, and a culture of performance and work-life balance.

Reals Manager

Company: Modern Health

Location: USA

Posted Oct 15, 2024

The Renewals Manager role is responsible for driving renewals and upsell motion, negotiating contracts, and mitigating risk. The role requires 8+ years of Client Success Account Management experience and excellent organizational skills.

Staff Product Designer

Company: Reddit

Location: USA

Posted Oct 15, 2024

Reddit is looking for an experienced Staff Product Designer Accessibility to lead their cross-functional accessibility a11y program. The role involves driving accessibility strategy and execution across products, ensuring inclusive and accessible digital experiences for all users.

Senior Editor

Company: The Athletic Media Company

Location: USA

Posted Oct 15, 2024

The Athletic is a digital sports media company looking for an experienced editor with a deep knowledge of global soccer to join their team. The role involves commissioning and editing stories, liaising with reporters, and contributing to daily editorial meetings.

Lead Software Engineer - Program

Company: Nuna

Location: USA

Posted Oct 15, 2024

The job posting is for a senior software developer position at Nuna, a company that builds data platforms and UI applications for the healthcare industry. The role involves building products that change the dynamics of the industry, owning technical success, and mentoring junior engineers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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