Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Identity Engineer (L2)

Company: Twilio

Location: USA

Posted Oct 14, 2024

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. The company is looking for a software engineer to join their Email Identity team to build and maintain the email communications platform.

Commercial Counsel

Company: Mercury

Location: USA

Posted Oct 14, 2024

Mercury is a financial technology company that provides financial workflows for startups. The company is looking for a commercial lawyer to support its business partners and negotiate contracts. The role requires experience in fintech and a passion for mastering something new.

Field Marketing Manager

Company: Figma

Location: USA

Posted Oct 14, 2024

Figma is looking for a Field Marketing Manager to lead event marketing initiatives, including third-party conferences and partner events. The role requires 8+ years of experience in event marketing, strong cross-functional teamwork, and data analysis skills.

Public Relations Specialist

Company: Lime

Location: USA

Posted Oct 14, 2024

Lime is a shared electric vehicle company on a mission to build a sustainable future. They are hiring a Public Relations Specialist to join their dynamic Comms and Brand team. The ideal candidate will have experience working with the media and a passion for the Lime brand.

Director of DevOps

Company: Mercy For Animals

Location: USA

Posted Oct 14, 2024

Mercy For Animals is seeking a Director of DevOps to join their technology team. The role involves leading a team of developers, providing technical leadership, and collaborating with other teams. The company offers a competitive salary, benefits package, and a collaborative work environment.

Senior Channel Sales Manager

Company: Teleport

Location: USA

Posted Oct 14, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a modern infrastructure access platform that improves the efficiency of engineering teams and fortifies infrastructure against bad actors or errors. The company is trusted by the world's most innovative companies and is changing the fabric of the internet to make it more secure.

Customer Retail Marketing Manager

Company: Impossible Foods

Location: USA

Posted Oct 14, 2024

Impossible Foods is looking for a Retail Marketing Manager to join their team. The job involves leading marketing relationships with retail customers, developing marketing plans, and driving growth and demand for Impossible Foods products.

Lead Product Operations Program Manager

Company: Modern Health

Location: USA

Posted Oct 14, 2024

The job posting is for a Lead Program Manager to drive strategic programs in the tech industry. The role requires experience in program management, cross-functional collaboration, and data-informed decision making. The company offers a range of benefits, including flexible PTO, mental health days, and professional development opportunities.

Senior Group Product Manager - Growth

Company: Webflow

Location: USA

Posted Oct 14, 2024

Webflow is seeking a Senior Group Product Manager to lead their product growth team. The ideal candidate has experience in growth product management, data analytics, and leading cross-functional initiatives. The company offers a range of benefits, including equity ownership, 100 employer-paid healthcare, and a flexible PTO policy.

Senior Manager - Customer Support

Company: hims & hers

Location: USA

Posted Oct 14, 2024

The Senior Manager Customer Support will lead a team to drive a consistent customer experience, requiring people leadership skills and a customer-centric approach. The role involves partnering with various teams to achieve service levels and leading with structure and clarity.

Senior Detection Engineer (SIC)

Company: Red Canary

Location: USA

Posted Oct 14, 2024

The job posting is for a Senior Detection Engineer at Red Canary, a company that specializes in threat detection and response. The role involves using the company's detection platform and endpoint data to uncover threats and improve the CIRT platform. The job requires strong analytical and problem-solving skills, experience with endpoint telemetry and EDR security products, and the ability to work in a fast-paced operational environment.

Technical Accounting & Financial Reporting Lead

Company: Mercury

Location: USA

Posted Oct 14, 2024

Mercury is looking for a Technical Accounting and Financial Reporting Lead to join their finance team. The role involves establishing and shaping accounting policies, reporting standards, and ensuring financial compliance with US GAAP. The company offers a competitive total rewards package, including base salary, equity, and benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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