Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Strategic Account Executive - Public Sector

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Strategic Account Executive at GitLab, responsible for managing public sector accounts, developing relationships, and selling GitLab products. The role requires strong communication, negotiation, and closing skills, as well as experience in B2B software sales and national security programs.

Commercial Account Executive - Mid-Market

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Midmarket Account Executive at GitLab, responsible for managing a book of business, fostering strong customer relationships, and meeting or exceeding quota. The role requires a strong understanding of GitLab's products and services, as well as excellent communication and negotiation skills.

Staff Desktop Systems Specialist

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking an experienced technical expert to join their Global Service Desk team, which provides technical support to Mozillians.

Controller

Company: Signature Analytics

Location: USA

Posted Oct 06, 2024

Signature Analytics is a growing firm that specializes in providing expert-level fractional accounting and business advisory solutions to small and middle-market businesses. They are looking for an experienced Controller with strong communication, leadership, and client relationship management skills.

Staff Product Manager, AI

Company: Vanta

Location: USA

Posted Oct 06, 2024

Vanta is a company that aims to secure the internet and protect consumer data. They believe in continuous security monitoring and verification, and empower companies to practice better security. The company is looking for a Staff Product Manager for AI to develop innovative products that make it easier for customers to achieve their business goals.

Chief of Staff

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet a healthier and happier place for everyone.

Engineering Manager - Advertiser Growth

Company: Reddit

Location: USA

Posted Oct 06, 2024

The Advertiser Growth team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team builds products to onboard and grow small and medium businesses on Reddit, delivers a user experience, and applies the latest technologies to customer problems.

Customer Support Representative

Company: Keeper Security, Inc.

Location: USA

Posted Oct 06, 2024

Keeper Security is hiring a Customer Support Representative to work remotely and provide best-in-class technical support to customers. The company is a leader in password management and cybersecurity, and the role requires excellent communication and problem-solving skills.

Director, Revenue Strategy & Operations - Global Large Customer Sales

Company: Reddit

Location: USA

Posted Oct 06, 2024

Reddit is seeking a Director of Revenue Strategy and Operations to partner with their Global Large Customer Sales team. The role requires experience in advertising, executive leadership, and sales and business operations. The company offers comprehensive benefits, including healthcare, 401k matching, and flexible vacation time.

Product Manager - Enterprise

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for an experienced Product Manager to lead the IAM and Workflow teams. The role involves developing a vision and roadmap for IAM, establishing relationships with enterprise customers, and working closely with designers and engineers.

Deployment Manager

Company: Enterra Solutions

Location: USA

Posted Oct 06, 2024

The job description is for a Deployment Manager who will oversee the deployment of Enterra's AI solutions in cloud environments. The responsibilities include developing deployment plans, working with cross-functional teams, and communicating with clients. The requirements include a bachelor's degree in computer science or a related field, 5+ years of experience in software solution deployment, and strong understanding of cloud technologies.

Sr. Director of Growth Marketing

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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