Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Executive Assistant - Product Support

Company: Figma

Location: USA

Posted Oct 05, 2024

The job description is for an Executive Assistant to the VP Product Support, responsible for organizing the Product Support team, providing support to the VP and Directors, and being a strategic thought partner. The ideal candidate has 4+ years of experience in an administrative or support role, excellent communication skills, and the ability to prioritize and adapt to changing demands.

Account Executive - Federal

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Federal Account Executive to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of owning complex sales cycles within government agencies.

Business Recruiter

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an experienced full-life cycle Marketing Recruiter to support the organization's growth. The role involves building and executing the talent strategy, partnering with key stakeholders, and hiring top talent. The ideal candidate has 7+ years of full-cycle in-house recruiting experience in a high-growth business.

Staff Full-stack Engineer - Generative AI

Company: Mozilla

Location: USA

Posted Oct 05, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Manager - Moderation

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a seasoned marketplace moderation leader to join their team. The role involves building out the moderation strategy, leading a team, and ensuring compliance with legal obligations. The company values growth and development and encourages applicants with diverse backgrounds to apply.

Engineering Manager - Infrastructure Foundations

Company: Reddit

Location: USA

Posted Oct 05, 2024

The Infrastructure organization is looking for candidates with experience in deployment and compute platforms to expand their engineering management. The role involves building and maintaining complex software needed to rapidly grow and sustain Reddit's production environment.

Sr. Marketing Specialist - MarTech

Company: Kraken

Location: USA

Posted Oct 05, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is committed to industry-leading security, crypto education, and world-class client support.

Account Executive - SMB

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Small Business Account Executive to join their team. The ideal candidate has 12+ years of SaaS sales experience, can think critically and strategically, and is comfortable with change. The role involves building a sales pipeline, exceeding targets, and working closely with other teams.

Senior Tax Analyst

Company: Veeam Software

Location: USA

Posted Oct 05, 2024

Veeam is a global leader in data protection and ransomware recovery, empowering organizations to achieve radical resilience through data security, recovery, and freedom. The company is seeking a tax professional to support US tax compliance and international tax analysis.

Technical Program Manager

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Technical Program Manager to drive complex programs and projects involving technical and non-technical stakeholders. The role requires expertise in machine learning, security, and infrastructure, as well as experience in program management and stakeholder relationships.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Account Executive Enterprise to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of meeting or exceeding quota.

Manager - SMB Sales

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Manager SMB Sales to join their dynamic team. The role involves leading a team of Account Executives, fostering an environment of success, and driving meaningful relationships with customers. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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