Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Product Designer - Switchboard

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job posting is for a Product Designer role at GitLab, where you will work on building a customer portal and redesigning the user experience. The role requires strong experience in designing developer tools and complex B2B web applications, as well as experience in user-centered design and collaboration with engineering and product teams.

Staff Software Engineer - Data Infrastructure

Company: Reddit

Location: USA

Posted Oct 06, 2024

Reddit is looking to hire a Staff software Engineer to lead the design and creation of their Snapshot product. The team owns the Streaming Platform built using Kafka and utilizes data to enable batch and streaming data usage. The role requires 7+ years of coding experience, excellent communication skills, and experience with various programming languages and tools.

Student Success Advisor

Company: Adtalem Global Education

Location: USA

Posted Oct 06, 2024

Walden University is a global education institution that offers online degree and certificate programs to adult learners. The university is seeking an Advisor Student Success to facilitate student success by defining and implementing proactive strategies to help students stay on track to fulfill their educational goals.

Cloud Engineer

Company: Expression

Location: USA

Posted Oct 06, 2024

The job posting is seeking a highly skilled Cloud Engineer to design, implement, and manage DevOps processes and cloud infrastructure. The role involves leading efforts to optimize and automate development, testing, deployment, and monitoring pipelines, and contributing to the overall reliability, scalability, and performance of applications.

Director, UX

Company: PDI Technologies

Location: USA

Posted Oct 06, 2024

PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The company is committed to excellence, collaboration, and driving real impact, and offers a well-rounded benefits program and opportunities for continuous learning.

Staff Accountant/Bookkeeper

Company: Kaizen CPAs + Advisors

Location: USA

Posted Oct 06, 2024

Kaizen CPAs + Advisors is a family-owned business that provides accounting and financial services to small businesses. They are looking for a Staff Accountant to join their team, who will be responsible for preparing financial statements, managing clients, and providing customer service.

Social Marketing Strategist

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for a Social Marketing Strategist to lead the development of best-in-class social marketing experiences and activations. The role involves partnering with a growing team, developing platform-level strategies, and leading cross-functional teams to create custom social marketing activations.

Developer Community Manager

Company: AssemblyAI

Location: USA

Posted Oct 06, 2024

The job description is for a Developer Community Manager who will foster engagement and collaboration among AI developers and researchers. The role involves managing community platforms, creating content, organizing events, and serving as a bridge between the community and internal teams.

Executive Assistant

Company: Withdouble

Location: USA

Posted Oct 06, 2024

Double is a platform that connects experienced Executive Assistants with leaders to help them save time and increase productivity. The platform offers flexibility, autonomy, and opportunities for professional growth and networking.

Software Architect

Company: Alten Technology USA

Location: USA

Posted Oct 06, 2024

ALTEN Technology USA is an engineering company that provides solutions for engineering technology and product development projects. They have a team of over 600 people working across various industries and offer a range of services from technology consulting to complete project outsourcing.

Staff Product Designer

Company: Valon

Location: USA

Posted Oct 06, 2024

Valon is a company that aims to empower homeowners by making the mortgage process easier, more secure, and financially savvy. They are seeking a Staff Product Designer to lead key design efforts and shape the company's platform.

Director - People Analytics

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for a Director of People Analytics to lead the implementation of a new analytics tool and develop a long-term strategy to embed analytics in the business. The role involves leading a team of analysts, growing and developing their skills, and using data to drive insights and decision-making across the organization.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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