Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Billing Lead

Company: Apartment List

Location: USA

Posted Sep 27, 2024

Apartment List is seeking a Billing Lead to join their Accounts Receivable team. The role involves managing the end-to-end billing process, ensuring accuracy and efficiency, and working closely with cross-functional teams. The ideal candidate will have 5+ years of experience in billing, proficiency in NetSuite, and excellent communication skills.

Vice President, Market Lead

Company: Press Ganey

Location: USA

Posted Sep 27, 2024

The company description highlights its expertise in experience measurement data analytics and insights, with a focus on complex industries. The job description for the VP Market Lead emphasizes leadership, business development, and sales skills.

Senior Campaign Marketing Manager

Company: Huntress

Location: USA

Posted Sep 27, 2024

Huntress is a remote company that focuses on protecting small to midsize businesses from cyber threats. They are looking for a Senior Campaign Marketing Manager to join their team and own and execute full-funnel and lifecycle demand generation campaigns.

Bilingual Business Development Representative

Company: Toast

Location: USA

Posted Sep 27, 2024

Toast is a restaurant platform that helps restaurants adapt and grow. The company is looking for a Business Development Representative to create new business sales opportunities and research restaurants in their assigned territory.

Sr. Manager Enablement, Client Experience

Company: Ontic

Location: USA

Posted Sep 27, 2024

Ontic is a software company that provides solutions for corporate and government security professionals to proactively manage threats, mitigate risks, and make businesses stronger. They are looking for a Sr Manager of Enablement Client Experience to develop and execute strategies that empower their enterprise Client Success and Services teams to achieve their goals.

Staff DevOps Engineer

Company: Lilt

Location: USA

Posted Sep 27, 2024

Lilt is a leading AI solution for enterprise translations, seeking a world-class DevOps engineer to build highly reliable software systems. The company invests in workflow usability and interface design, and has a strong preference for building its own backend technology.

Senior Lead, Business Intelligence

Company: Brightspeed

Location: USA

Posted Sep 27, 2024

Brightspeed is a company that provides fast and reliable internet connections and aims to accelerate the upgrade of copper to fiber optic technologies. They are looking for a Senior Lead Business Intelligence to join their IT organization and build reporting and insights systems.

Sr. Program Manager

Company: Quiqinc

Location: USA

Posted Sep 27, 2024

The job description is for a Program Manager at Quiq, responsible for managing complex projects for large enterprise customers. The role requires experience in program or project management, AI knowledge, and customer service knowledge. The company offers a competitive total compensation package, flexible vacation policy, and strong company culture.

Sr. Clinical Software Engineer

Company: Radformation

Location: USA

Posted Sep 28, 2024

Radformation aims to create a system where any patient can receive high-quality care by automating and standardizing treatment planning workflow. The company is seeking a self-motivated Senior Clinical Software Engineer to join their innovative team and develop radiation oncology efficiency and automation software.

Sr. Product Manager

Company: Nextech

Location: USA

Posted Sep 27, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Senior Product Manager to shape the strategic direction of their data-driven products and services. The ideal candidate is passionate about leveraging data to solve complex business challenges and has deep technical expertise.

Chief Learning Officer

Company: Docebo

Location: USA

Posted Sep 28, 2024

Docebo is a fast-growing SaaS company that is looking for a Chief Learning Officer to join their team. The company is committed to innovation, simplicity, and accountability, and is looking for someone who shares these values. The ideal candidate has extensive learning background, strong communication and presentation skills, and a passion for learning and technology.

Partner Marketing Manager

Company: Amplitude

Location: USA

Posted Sep 28, 2024

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. The company is seeking a dynamic and adaptable Partner Marketing Manager to lead the strategy development and execution of integrated marketing and demand generation efforts with top global partners.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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