Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Manager, Technical Account Management

Company: Cloudflare

Location: USA

Posted Sep 24, 2024

Cloudflare is a technology company that aims to build a better Internet. They provide a range of services, including cloud-based infrastructure, security, and performance optimization. The company is committed to diversity and inclusivity, and offers a range of benefits to its employees.

Interactive Designer, Brand

Company: Retool

Location: USA

Posted Sep 24, 2024

Retool is a company that aims to bring good software to everyone by providing a new type of development platform that combines traditional software development with a drag-and-drop UI editor and AI. They are looking for an Interactive Designer to design a cohesive and beautiful experience for their website, which is critical to their success.

Senior Software Engineer II, Payment Integrity

Company: Oscar

Location: USA

Posted Sep 24, 2024

Oscar Health is hiring a Senior Software Engineer II Payment Integrity to join their Engineering team. The role involves developing a cutting-edge claims system, leveraging machine learning to identify fraud, and working with top-notch engineers to deliver high-impact projects.

Social Media & Community Manager

Company: Glorious

Location: USA

Posted Sep 24, 2024

Glorious is a lifestyle gaming hardware company looking for an organized and experienced Social Media and Community Manager to join their Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily.

Senior QA Engineer

Company: Underdog Fantasy

Location: USA

Posted Sep 24, 2024

Underdog is a fast-growing sports gaming company that builds innovative games and products for American sports fans. They are looking for a QA engineer to improve their testing processes and work with their engineering and product teams to ensure high-quality feature releases.

Director of Engineering, Meraki Cloud Software Quality

Company: Cisco Meraki

Location: USA

Posted Sep 24, 2024

The job posting is for a head of Meraki Cloud Software Quality, responsible for leading teams in automating testing and building tools. The company culture is collaborative and inclusive, and the ideal candidate has extensive software quality experience and excellent communication skills.

Sr. Software Engineer - Frontend (Web & Mobile)

Company: hims & hers

Location: USA

Posted Sep 24, 2024

The job posting is seeking a Senior Software Engineer to join the Subscription Management team at Hims and Hers. The role involves collaborating with cross-functional teams to build innovative features, enhancing user experience, and optimizing acquisition funnels to expand the customer base and increase revenue.

Senior Underwriter

Company: Revenued

Location: USA

Posted Sep 24, 2024

Revenued is a fintech company seeking a Sr Underwriter to join their team. The company provides capital to small to medium-sized businesses and is in the midst of hypergrowth. The job duties include reviewing and pricing large deals, communicating with sales reps, and attending credit committee meetings.

Sr. Business Analyst - Risk & Analytics

Company: NinjaHoldings

Location: USA

Posted Sep 24, 2024

NinjaHoldings is seeking an experienced business analyst to join their Risk and Analytics team. The candidate will design, implement, and manage decisions in their rules engine platform to ensure optimal decisions.

Technical Writer

Company: AgentSync

Location: USA

Posted Sep 24, 2024

The job posting is for a Technical Writer role at AgentSync, a compliance as a service solution. The role involves owning product documentation, working closely with various teams, and delivering clear and concise documentation to customers. The company offers a competitive compensation package and a positive work environment.

Mid-Level Software Engineer

Company: Zuub

Location: USA

Posted Sep 24, 2024

Zuub is a SaaS company looking for a Software Engineer to join their remote team. The company has secured $9 million in funding and is looking for someone with at least 5 years of experience to work on performance and stability improvement efforts across their APIs and applications.

Strategic Customer Success Manager

Company: Vouched

Location: USA

Posted Sep 24, 2024

Vouched is building a powerful identity verification platform to provide access to critical services. The company is looking for a Strategic Customer Success Manager to foster deep customer relationships and drive sales growth.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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