Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Application Developer-Microsoft Power Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles in hybrid cloud and AI solutions, technical expertise, and a supportive work environment that encourages creativity and problem-solving.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP systems, and leadership in complex projects. It outlines requirements for experience with SAP FICO, S4HANA implementations, and cross-functional teamwork.

Senior Manager - Developer Advocacy

Company: GitLab

Location: Remote

Posted Dec 16, 2025

This role as Senior Manager Developer Advocacy at GitLab combines team leadership with technical advocacy, focusing on creating content, engaging communities, and shaping product strategy. The position emphasizes driving adoption through technical content, deepening community engagement, and influencing product direction with a global team.

Application Developer Intern - Cloud FullStack

Company: IBM

Location: Giza, EG

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with leading companies, innovative solutions, and professional growth. It highlights roles in fullstack development with cutting-edge technologies and a supportive culture focused on long-term career development.

HR Delivery Mananger

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 16, 2025

This text describes a role in IBM Consulting emphasizing long-term client relationships, innovation, and career growth. It highlights responsibilities in payroll management, team leadership, compliance, and digital transformation, while showcasing the company's focus on strategic partnerships and impactful solutions.

Senior Contract Support Specialist

Company: Blue Water Thinking

Location: USA

Posted Dec 16, 2025

Blue Water Thinking emphasizes values like integrity and customer service, supporting federal clients with innovative solutions. They seek Senior Contract Support Specialists for acquisition roles, highlighting teamwork and mission-driven goals.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 16, 2025

This text describes a career in IBM Consulting focused on cybersecurity roles with opportunities to work on hybrid cloud and AI initiatives, requiring technical expertise in platforms like XSOAR, XDR, and XSIAM. It emphasizes career growth, innovation, and collaboration with global clients.

Category Manager (Strategic Sourcing)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 16, 2025

IBM is seeking a strategic sourcing professional with experience to support client initiatives, requiring skills in procurement strategies, stakeholder management, and negotiation. The role involves managing procurement projects, analyzing data, and maintaining supplier relationships, with qualifications including education and language proficiency.

Senior Software Engineer, Cloud Platform Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

IBM Software offers innovative cloud solutions with opportunities for growth. The role involves leading cloud platform services, collaborating on best practices, and contributing to global initiatives.

Package Specialist-SAP IS Utilities

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI solutions. It highlights roles involving SAP-based utilities projects, technical expertise, and career development in a supportive environment.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and opportunities to create impactful solutions through strategic technology platforms and partner ecosystems.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 16, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing hybrid cloud and AI project development, collaboration with global clients, and career growth opportunities. It highlights technical skills required, such as React JS and Agile methodologies, while promoting a culture of innovation and professional development.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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