Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Manager - Security Operations & Engineering

Company: Daxko

Location: USA

Posted Dec 11, 2025

Daxko seeks a Security Operations Manager to lead security initiatives, with opportunities for growth and a comprehensive benefits package including remote work, flexible time off, and competitive compensation.

Senior Software Engineer - C++ - Exchange

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption and financial freedom through a global, mission-focused team. The company emphasizes industry-leading security, crypto education, and worldclass client support, offering remote opportunities for experienced traders and developers with expertise in blockchain and high-performance systems.

Senior HRBP Manager - Engineering

Company: Twilio

Location: USA

Posted Dec 11, 2025

This job description highlights a Senior HRBP Manager role at Twilio with opportunities to shape talent strategies, collaborate with engineering leaders, and drive organizational growth. The position offers competitive compensation, benefits, and remote work flexibility, emphasizing impact and innovation in a dynamic product development environment.

Principal Product Manager - AI

Company: Webflow

Location: USA

Posted Dec 11, 2025

Webflow seeks a Principal Product Manager AI to lead their AI platform, driving innovation and growth. The role involves strategic leadership, collaboration, and shaping the future of web development with competitive benefits and remote flexibility.

Senior Manager - Engineering

Company: Red Cell Partners

Location: USA

Posted Dec 11, 2025

Trase Systems, founded in 2023 by Joe Laws and Grant Verstandig, is an AI platform empowering enterprises with end-to-end solutions for AI deployment and optimization. The company leads in AI agent innovation, topping industry benchmarks and targeting complex sectors like healthcare and national security. They seek a Senior Engineering Manager to scale engineering efforts with expertise in AI infrastructure, security, and enterprise workflows, offering competitive benefits including comprehensive healthcare and professional development opportunities.

Cloud Platform Architect

Company: Bugcrowd

Location: USA

Posted Dec 11, 2025

The job seeks a Cloud Platform Architect to design and optimize cloud-native platforms, focusing on scalability, security, and integration with microservices and APIs. The role involves leading architectural decisions and ensuring compliance with security standards.

Senior Infrastructure Security Engineer

Company: GitLab

Location: Australia,EMEA,Japan,New Zealand

Posted Dec 11, 2025

This role involves leading infrastructure security initiatives, designing security solutions, and collaborating across teams to ensure secure cloud infrastructure. The position requires technical leadership, cross-functional collaboration, and expertise in cloud security frameworks while driving pragmatic security capabilities for global operations.

Junior Talent Sourcer

Company: JustAnswer

Location: Ukraine

Posted Dec 11, 2025

This job description outlines a Talent Sourcer role requiring proactive sourcing, candidate engagement, and collaboration with recruiters. It emphasizes skills in AI tools, ATS systems, and market research while detailing responsibilities like pipeline building and candidate qualification.

Engineering Manager - Core Voice Platform

Company: Vonage

Location: USA

Posted Dec 11, 2025

This job description outlines a Core Voice Manager role requiring leadership of global voice operations, expertise in SIP infrastructure, and collaboration with cross-functional teams. The position emphasizes reliability, security, and innovation in enterprise voice systems, with competitive benefits and career growth opportunities.

GTM Enablement Partner

Company: Dropbox

Location: Canada

Posted Dec 11, 2025

This job description outlines the role of a Regional GTM Enablement Partner, emphasizing responsibilities like developing enablement programs, collaborating with sales leadership, and managing budgets. It lists requirements such as 5+ years of sales experience and preferred qualifications like familiarity with enablement tools. The compensation range in Canada is specified as $109,200-$147,800 CAD.

SWE II - Care Delivery (Full Stack)

Company: Grow Therapy

Location: USA

Posted Dec 11, 2025

The job posting highlights a role focused on enhancing therapeutic experiences through technology, offering competitive compensation and collaboration with a skilled team.

Software Engineer - Exchange - C++

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes crypto adoption with a global team focused on security and education. They offer roles in trading tech, emphasizing innovation and collaboration.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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