Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Hematology Oncology Account Manager

Company: Massive Bio, Inc.

Location: Greece

Posted Dec 09, 2025

Massive Bio seeks a Hematology-Oncology Account Manager in Greece to expand their clinical trial enrollment services. The role involves building physician networks, conducting outreach, and maintaining relationships with healthcare professionals. Candidates must have sales experience in pharma, a strong professional network, and fluency in English and the local language.

Senior Software Engineer in Test (mobile)

Company: InPost

Location: Poland

Posted Dec 09, 2025

InPost is a leading European delivery company with a strong market presence and a job offering automation testing roles with good benefits and remote work options.

Account Executive

Company: Regask

Location: Canada

Posted Dec 09, 2025

RegASK is an AI-driven regulatory solution enabling intelligent workflow orchestration and compliance across industries. The company seeks an Account Executive with sales experience in Life Sciences/Consumer Products to drive growth, offering flexible work arrangements and opportunities to work on innovative SaaS solutions. The role involves business development, client acquisition, and cross-functional collaboration with global teams.

Senior Full Stack Engineer – .NET Focus

Company: Varicent

Location: Mexico

Posted Dec 09, 2025

This job description highlights a Software Developer role with opportunities for growth, collaboration with cross-functional teams, and benefits like remote work flexibility and market-leading compensation. It emphasizes technical challenges, modern tools, and a dynamic work environment.

M&A Sourcing Consultant

Company: Talus Holdings

Location: USA

Posted Dec 09, 2025

The text describes a part-time remote Sourcing Consultant role at Talus Group, focusing on identifying acquisition targets through market research, networking, and outreach. The position involves collaboration with corporate development teams, managing deal pipelines, and supporting strategic growth initiatives.

Team Lead, .Net Software Developer

Company: Blackbaud

Location: India

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Success Engineering Team Lead role, emphasizing team leadership, technical expertise, and collaboration across departments. It highlights the importance of fostering an inclusive work environment and aligns with the company's commitment to equal opportunity and flexible work arrangements.

Lead Criminal Data Analyst

Company: First Advantage

Location: USA

Posted Dec 09, 2025

First Advantage seeks a Lead Criminal Data Analyst to drive data-driven decisions, with a focus on innovation and collaboration. The role offers competitive compensation, remote work, and career growth opportunities within a supportive, inclusive environment.

Sr Manager, Marketing Analytics - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes crypto innovation with a global team, offering a Senior Marketing Analytics role focused on data infrastructure, analytics, and growth strategies, emphasizing security and education.

Surety Home Office Executive Underwriter

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 09, 2025

Liberty Mutual Surety emphasizes community dedication, offers comprehensive benefits, and values diversity. The role involves underwriting, collaboration, and professional growth within a supportive environment.

Talent Acquisition Partner

Company: Canva

Location: China

Posted Dec 09, 2025

The job description outlines a Talent Acquisition Partner role in the CJKI region, focusing on China. Responsibilities include end-to-end hiring, candidate experience, and collaboration with global partners. Qualifications require tech experience, China market knowledge, and bilingual skills.

Director - Social & Content

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes its mission to accelerate crypto adoption, highlights a global team of experts, and emphasizes innovation in crypto products and security. The job posting seeks a strategic leader to shape social media strategy while celebrating diversity and inclusion.

Senior Analyst - Advanced Analytics, Small Commercial

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 09, 2025

This job description highlights a Senior Analyst role at Liberty Mutual, focusing on underwriting tools and strategic decisions. The position offers growth opportunities and contributes to the company's goals, with competitive benefits and an inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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