Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on developing AI-powered cloud-native solutions, working in dynamic collaborative teams, and contributing to innovative technologies. It emphasizes growth opportunities, technical expertise requirements, and the importance of problem-solving skills in a global environment.

Salesforce Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in hybrid cloud and AI solutions. It highlights the importance of curiosity, innovation, and proficiency in Salesforce and Japanese language skills.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders through technology platforms and mentorship.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a developer role at IBM Consulting focusing on cloud application development and deployment. It emphasizes collaboration with global clients, working on hybrid cloud and AI initiatives, and leveraging IBM's technology platforms. The position requires expertise in fullstack development, cloud environment management, and tools like Angular JS, Java, and Spring boot, while offering opportunities to drive innovation and impactful change.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This job description outlines an Assistant Manager role in IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and technical expertise in accounting processes. It highlights the company's focus on innovation, learning, and impactful work across industries.

Cloud Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role focused on backend development with Python, AWS integration, and collaboration with teams. It emphasizes innovation, problem-solving, and technical expertise in a dynamic environment.

Application Developer-Oracle eBS

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic partnerships. It outlines responsibilities involving technical solutions, Oracle ERP systems, and Agile methodologies, while specifying educational and experiential requirements for the role.

Oracle Cloud Financials Senior Principal Functional Consultant (GL/AR)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves leading Oracle Cloud ERP projects, providing expertise in financial modules, and requiring 5+ years of implementation experience with strategic partner collaboration. The position emphasizes impactful client work and technical leadership in hybrid cloud and AI initiatives.

Package Consultant SAP HANA FSCM. Cash & Liquidity, BCM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, career growth opportunities, and expertise in SAP CLM and BCM. It highlights the importance of technical skills, compliance, and strategic partnerships in delivering impactful solutions.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities involving technical expertise, project management, and implementation of Workday solutions, highlighting skills development and impactful client outcomes.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, highlighting opportunities for career growth, collaboration with global clients, and leadership in innovative technology solutions. It emphasizes strategic solution leadership, team management, and professional development across various industries.

Technical Specialist Intern 2026 (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

This internship offers valuable experience in cloud and AI, with opportunities for skill development and collaboration in a supportive environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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