Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Senior Big Data Engineer with Spark

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The job requires a Data Engineer with Spark expertise to develop software solutions, focusing on scalable code, ETL processes, and security. Required skills include Scala, Java, Docker, Kubernetes, and experience with Airflow and Cassandra. Preferred experience includes Kafka and GitLab.

Treasury Analyst

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers a career as a Treasury professional with responsibilities in transactions, controls, and financial analysis. Required qualifications include a Bachelor's degree in Finance or Accounting, proficiency in Excel, and strong analytical skills.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a recruiter role involving candidate processing, hiring manager collaboration, Agile practices, and specific qualifications. It outlines responsibilities like scheduling interviews, maintaining client relationships, and sourcing talent while emphasizing attention to detail and location requirements.

HR Partner Support

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

IBM's HR University Placement offers hands-on experience, mentorship, and career growth in a dynamic environment. The program emphasizes skill development, real-world projects, and contributing to impactful initiatives while fostering professional networks and learning opportunities.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring expertise in microservices and technologies like Java and Kafka. It offers opportunities for innovation and impactful work through IBM's global ecosystem and technology platforms.

Application Developer-Microsoft Analytics

Company: IBM

Location: Coimbatore, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in Microsoft technologies and collaboration with stakeholders. The position offers opportunities to drive innovation and impact through IBM's technology platforms and partner ecosystem.

Python Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

The role involves developing a data observability platform using cutting-edge technologies, collaborating on SaaS solutions, and contributing to impactful projects with a focus on innovation and high engineering standards.

Entry Level Technical Support Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Software Support seeks passionate engineers to join their team, offering opportunities to work with AI tools, global support, and customer satisfaction initiatives. The role involves problem-solving, collaboration, and contributing to client success through technical expertise and knowledge sharing.

Accounts Receivables Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes IBM's innovative work environment and the responsibilities of an Accounts Receivable Analyst role, emphasizing opportunities for collaboration, problem-solving, and professional growth within a dynamic technical team.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting seeks a Sales Business Development Manager to drive growth of IBM's Academic Program in India. The role requires strategic planning, partner engagement, university relationships, and market analysis. Qualifications include 5-10 years of experience in educational services or EdTech, strong negotiation skills, and understanding of India's higher education landscape.

Security GRC Analyst - HashiCorp

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights IBM's commitment to innovation and customer solutions, emphasizing opportunities in cloud-native AI technologies and security roles. It outlines responsibilities in GRC programs, IAM management, and compliance frameworks, while showcasing the company's global impact and collaborative team environment.

Process Associate Order Management - Health Care (Voice)

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

IBM seeks a Delivery Practitioner with healthcare domain knowledge and strong communication skills, offering a dynamic, collaborative environment focused on innovation and professional growth. The role emphasizes compliance, customer service, and adaptability in a supportive workplace.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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