Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Direct Response Marketing Copywriter

Company: The Motley Fool

Location: USA

Posted Dec 07, 2025

The Motley Fool is a financial services company on a mission to make the world smarter, happier, and richer. They are looking for curious and passionate writers to inspire members and prospects to take action towards financial independence. The role of a Direct Response Marketing Copywriter involves developing big ideas, generating fresh concepts, collaborating with teams, testing variations, and contributing to multiple channels.

Senior Data Analyst

Company: Caribou Financial

Location: USA

Posted Dec 07, 2025

This job posting describes a Senior Data Analyst role with responsibilities including managing analytics processes, AB testing, and dashboard creation. It outlines technical requirements like SQL/Python skills and dbt experience, along with benefits such as competitive compensation and comprehensive benefits packages.

Software Engineer II - Full Stack

Company: Pinterest

Location: Mexico

Posted Dec 07, 2025

The job posting is for a Full Stack Software Engineer who will work closely with product managers, designers, and backend engineers to enable new technologies and experiences. The role involves building robust frameworks and features, empowering developers and users, and solving challenging problems. The ideal candidate should have a bachelor's degree in computer science, 3+ years of experience, deep understanding of web development, and strong technical skills.

Corporate Strategy Lead - Product

Company: Pinterest

Location: USA

Posted Dec 07, 2025

The role is a senior individual contributor within the Corporate Strategy team, responsible for shaping the firmwide Shopping strategy. The position requires strategic problem solving, cross-functional partnership, data analysis, and executive-level communication. The ideal candidate should have a corporate strategy background, experience in influencing without authority, and comfort with basic SQL queries.

Manager II - Machine Learning Engineering, Core Engineering

Company: Pinterest

Location: USA

Posted Dec 07, 2025

Pinterest is seeking a Machine Learning Engineer or Engineering Manager II to lead a team in developing innovative products, large-scale systems, and state-of-the-art machine learning models. The role involves driving the team's technical direction, collaborating with other engineering teams, and shaping the future of content ecosystem and personalization at Pinterest.

Principal Machine Learning Engineer - Content & Trust Recommendations

Company: Pinterest

Location: USA

Posted Dec 07, 2025

The job posting is for a Principal Machine Learning Engineer to lead the Content and Trust Engineering teams. The role involves setting technical strategy, architecture, and roadmap for industry-leading machine learning methodologies. The ideal candidate should have deep expertise in large-scale ML systems, responsible AI, and cross-functional collaboration.

Staff Software Developer - Fullstack

Company: Coursera

Location: Canada

Posted Dec 07, 2025

Coursera is seeking a Staff Software Developer Fullstack to build tools for instructors and partners to create, review, and improve courses. The role involves designing and maintaining fullstack features, developing backend services and APIs, building responsive UIs in React/TypeScript, integrating with AI systems, and providing technical leadership. The ideal candidate has 6+ years of experience in web application development, solid frontend and backend skills, and experience designing end-to-end features.

Engineering Lead

Company: NABIS

Location: USA

Posted Dec 07, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry. The company is seeking an Engineering Lead to guide the technical direction and growth of their V2 Platform.

Frontend Engineer

Company: Elicit

Location: USA

Posted Dec 07, 2025

Elicit is an AI research assistant that helps researchers with tasks like literature review. It aims to increase good reasoning and make it more affordable for both experts and non-experts. The company is hiring a frontend engineer to help ship more features and meet user demand. They have a modern tech stack and value high-quality user experience.

Senior Software Engineer

Company: Elicit

Location: USA

Posted Dec 07, 2025

Elicit is an AI research assistant enhancing decision-making. They're hiring a senior engineer to develop features, with a focus on scalable systems and competitive compensation.

Lead Monetization Analyst

Company: HubSpot

Location: USA

Posted Dec 07, 2025

The HubSpot Ops team is seeking a Lead Monetization Analyst to help make important product pricing and packaging decisions based on data, customer insights, and strategic thinking. The role involves owning business performance reporting, supporting pricing and packaging decisions, and driving cross-functional workstreams. The ideal candidate should have relevant experience in data analytics and pricing strategy, track record of driving organization-wide impact, expert financial modeling skills, and excellent communication and collaboration skills.

Senior Recruiter

Company: NABIS

Location: USA

Posted Dec 07, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry. The company is seeking a Senior Recruiter to own and lead their recruiting function as they continue to grow.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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