Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Test Analyst

Company: PTP

Location: USA

Posted Dec 07, 2025

The text describes a job posting for a Test Analyst role at a fast-growing system integrator. It outlines responsibilities including designing CX solutions, executing web application tests, and managing test automation. Required skills include experience with testing tools, SQL, and strong communication abilities. Desired skills involve government testing experience and specific ALM tools.

Google Cloud Solution Architect

Company: PTP

Location: USA

Posted Dec 07, 2025

PTP is expanding its cloud practice, seeking a Google Cloud Solution Architect for a high-impact role with competitive compensation and growth opportunities. The position emphasizes technical expertise, leadership, and collaboration in delivering innovative CX solutions.

Account Executive

Company: Devpost

Location: USA

Posted Dec 07, 2025

Devpost is a platform that inspires developers to build great software through competitions and hackathons. They partner with major tech companies and have a strong reputation in the industry. The company is looking for a strategic Account Executive to drive growth with significant customers and deepen relationships.

Manager/Director of Alliances - SI's

Company: Aria Systems

Location: India,UK

Posted Dec 07, 2025

Aria Systems is seeking a Director of Alliances to drive revenue growth with services partners. The role involves building partner relationships, enabling partners, and working with internal teams to align on strategy and go-to-market activities. Aria offers a dynamic work environment with competitive benefits.

Senior Data Analyst

Company: Jane App

Location: Canada

Posted Dec 07, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value collaboration, growth mindset, and autonomy. The company is hiring a Senior Data Analyst to support Finance and Payments teams with data insights and dashboard creation.

Product Manager – AI Solutions

Company: Unified

Location: USA

Posted Dec 07, 2025

The company is transforming into a modern media platform with AI-driven solutions, seeking a Product Manager to lead innovation and enhance advertiser outcomes through data-driven tools and cross-functional collaboration.

(Inside Sales) Licensing Manager

Company: ASCAP

Location: USA

Posted Dec 07, 2025

ASCAP is a nonprofit membership association representing over one million songwriters, composers, and music publishers. It licenses music to businesses, collects fees, and distributes royalties to its members. ASCAP advocates for music creators' rights and provides resources to support their careers.

Staff Software Engineer - Online Database Infrastructure - Ingestion

Company: Airbnb

Location: USA

Posted Dec 07, 2025

This job description outlines the role of the Ingestion team at Airbnb, focusing on building and operating data ingestion systems for offline processing. It details responsibilities, required expertise, and company commitment to inclusion, presenting a professional and technical overview of the position.

VA Experienced OP Medical FT & PT Coders

Company: Cooper Thomas

Location: USA

Posted Dec 07, 2025

Cooper Thomas LLC is seeking experienced outpatient medical coders for full-time and part-time positions. The company offers a signing bonus of $2000 for qualified candidates with an active Background Investigation PIV Card and Citrix Access Account. The work is remote and requires at least 2 years of VA or relevant coding experience.

Sports Trader

Company: Betr

Location: USA

Posted Dec 07, 2025

Betr is a fast-growing sports gaming company founded in 2022 by Joey Levy and Jake Paul. The company offers a unique single-app experience with a simplified user interface, catering to casual sports fans and gamers. Betr has quickly gained hundreds of thousands of paying users and has already facilitated $250M in winnings. The company is backed by top-tier investors and is looking to expand its product offerings and market presence.

Telehealth Physician

Company: Evernow

Location: USA

Posted Dec 07, 2025

Evernow provides modern, convenient healthcare solutions for midlife women, offering telehealth services and expert care. They seek part-time physicians with experience in women's health and telehealth, emphasizing technology-driven care and collaboration with advanced practice nurses.

AI Engagement & Communications Senior Manager

Company: generalmotors

Location: USA

Posted Dec 07, 2025

The AI Engagement & Communications Manager role involves developing and executing an enterprise-wide channel strategy to promote AI adoption and engagement. Key responsibilities include managing an internal microsite, curating AI-related content, educating employees, collaborating cross-functionally, and measuring success metrics. The ideal candidate should have 5+ years of experience in corporate communications, a strong understanding of AI technologies, and excellent writing and storytelling skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages