Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Small Business Account Executive

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The role of a Small Business Account Executive at HubSpot involves using outbound and inbound selling strategies to find new business and help them grow using HubSpot software. The responsibilities include identifying customer challenges, closing new business, nurturing relationships, collaborating with marketing and technology departments, and shaping the future of HubSpot's mission. The role requires 1+ year of full sales cycle experience, fluency in German and English, consultative selling and closing skills, accurate forecasting and pipeline management, and a track record of being a high performer. Top performers in this role usually have experience working in a high-growth scale-up environment, passion for helping businesses grow, and curiosity about the tech industry. HubSpot offers generous remuneration, stock units, interactive employee training, education allowance, pension, health insurance, life assurance, long-term illness cover, 25 days holidays, additional week of rest, onsite gym, fitness workshops, and amazing colleagues.

Account Executive, Small Business - (English Speaking)

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The role of a Small Business Account Executive at HubSpot involves using outbound selling strategies to find new business, running online demos, and successfully selling the HubSpot value proposition to small businesses. The position is based out of a home office and is a full closing role. HubSpot offers generous remuneration, stock units, interactive employee training, education allowance, pension, health insurance, life assurance, and long-term illness cover.

Director of Product - New Initiatives

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

Dropbox is seeking a Director of Product to lead a new AI-powered product initiative. The role involves building a product from the ground up, leveraging AI technologies, and driving product-market fit. The ideal candidate should have extensive product leadership experience, strong execution skills, and a passion for Dropbox's mission.

Digital Specialist Paid Social

Company: Community Boost

Location: Remote

Posted Dec 05, 2025

The Digital Specialist Paid Social role involves managing and optimizing paid media campaigns across Meta platforms (Facebook, Instagram, LinkedIn, TikTok) for nonprofit clients. The position requires building and refining ad campaigns, managing accounts, delivering performance insights, collaborating with account managers and nonprofit partners, and staying updated on platform trends and best practices.

Engineering Lead - Machine Learning

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The AI Platform at HubSpot is responsible for driving key AI features across the company. The AI Excellence Group focuses on building scalable AI solutions that enhance HubSpot's product ecosystem. The role involves leading and mentoring teams, driving technical strategy, fostering collaboration, and partnering with product teams to deliver AI value to customers.

Product Designer - Design Systems

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role of a Design Systems Product Designer focused on iOS involves architecting and evolving Dropbox's Interface Guidelines through native mobile experiences. The responsibilities include leading the definition and documentation of reusable design system components, collaborating with product designers and engineers, driving adoption of the design system, and ensuring accessibility and inclusivity standards. The requirements include 6+ years of experience in mobile-first consumer applications, deep expertise in iOS design language, and proficiency in modern design tools. Preferred qualifications include experience working on high-scale mobile products and knowledge of design-to-code handoff pipelines.

Global Account Manager - Strategic Pursuits

Company: EDB

Location: Remote

Posted Dec 05, 2025

EDB is seeking a strategic account manager to join their team and drive revenue growth in the EMEA region. The role involves building relationships with existing and new enterprise customers, cross-selling and upselling EDB solutions, and collaborating with various stakeholders to achieve business goals. The ideal candidate should have extensive experience selling to global enterprise accounts, strong business acumen, and excellent communication skills.

Product Designer - Design Systems

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role is for a Design Systems Product Designer focused on iOS, responsible for architecting and evolving Dropbox's Interface Guidelines through native mobile experiences. The position involves influencing the strategic direction of the mobile design language, collaborating with various teams, and ensuring consistency, accessibility, usability, and performance standards across the ecosystem.

Industry Solutions Lead - Media & Creatives

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role involves building and executing Dropbox's multiproduct strategy for the media and entertainment industries. Responsibilities include developing GTM plans, strategic partnerships, product features, and sales motions tailored for creative workflows. The position requires collaborating with global teams across sales, product development, marketing, and partnerships to shape how creative organizations manage, collaborate on, and deliver their content.

Account Executive, Small Business - Nordics (English Speaking)

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The role of an Account Executive Small Business at HubSpot involves using outbound selling strategies to find new business, generate leads, and sell the HubSpot value proposition to small and mid-sized businesses. The position is based out of a home office or the Dublin office and is a full closing role. The responsibilities include identifying customer challenges, consistently closing new business, nurturing relationships, collaborating with marketing and technology departments, and shaping the future of HubSpot's mission. The role requires 1+ years of closing sales experience, fluency in English, and strong communication, time management, and adaptability skills.

Product Manager - Data Foundations

Company: Stripe

Location: Remote

Posted Dec 05, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Data Foundations Product Team focuses on improving data quality, sharing structured data with users, and leveraging AI and ML to make Stripe the central nervous system for businesses. The team works on product development, strategic projects, and identifying data innovation trends.

Account Executive, Small Business - Nordics (English Speaking)

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The role of a Small Business Account Executive at HubSpot involves using inbound selling strategies to find new business, running online demos, and selling the HubSpot value proposition to small and mid-sized businesses. The position is based out of the home office in an inside sales model and is a full closing role. The company is actively hiring for this role in the Nordics territory.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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