Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Application Architect-Microsoft Business Applications

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and required skills like X++ and C programming. It outlines responsibilities in development, integration, and reporting, along with preferred experiences in lifecycle services and Azure DevOps.

Cyber Operations Manager

Company: Optiv

Location: USA

Posted Dec 04, 2025

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment for threats directed against clients. The role involves leading a 24x7 team, working closely with customers, enforcing policies, driving continuous improvement, managing staffing, developing staff, and overseeing threat intelligence reports. The position requires 12+ years of IT and Information Security experience, 5+ years leading technical Threat Detection and Response teams, and deep understanding of SIEM, EDR, regulatory compliance, and security laws.

Security Consultant

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

This job description outlines a security role requiring expertise in vulnerability management, compliance, and SIEM tools, with certifications like CompTIA Security+.

Territory Manager

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 04, 2025

This job description outlines roles in managing territories, fostering agency partnerships, and achieving growth targets through strategic collaboration and operational excellence.

Technical Program Manager

Company: Monad Foundation

Location: Remote

Posted Dec 04, 2025

The Monad Foundation is seeking a Technical Program Manager to lead complex initiatives and drive organizational alignment. The role requires strong technical skills, leadership experience, and the ability to navigate the blockchain industry. The company offers challenging problems, a highly motivated team, and a culture of collaboration and high-quality output.

Senior Systems Engineer

Company: Veeam Software

Location: Remote, United Kingdom

Posted Dec 04, 2025

Veeam, a global leader in data resilience, emphasizes customer trust and innovation, inviting collaboration to drive growth and impact for major brands. The job post highlights opportunities to work with sales teams and evangelize products, with a focus on human verification through specific tags.

Advanced MSK Physiotherapist

Company: GPDQ

Location: United Kingdom

Posted Dec 04, 2025

The job posting is for an Advanced MSK Physiotherapist to join a remote healthcare team. The role involves providing digital consultations and treatments for musculoskeletal conditions, with a focus on patient-centered care and promoting overall health and wellbeing. The position offers flexible working hours, remote working within the UK, competitive hourly rates, and access to various workstreams.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Product Management Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a product management internship opportunity focusing on product lifecycle, cross-functional collaboration, and career development. It highlights skills in market research, customer value, and technical feasibility while emphasizing business impact and product ownership.

Data Scientist - Artificial Intelligence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting is seeking a motivated Data Scientist to join their global team. The role involves designing and developing a Chatbot backend and an onboarding tool using Java and Python. The ideal candidate should have expertise in Prompt Engineering, LLMs, Retrieval Augmented Generation, Python programming, GitHub, CICD, cloud deployment, database management systems, and Agile development methodologies. AI and LLM experience is preferred, including working with LLMs in software applications, AI frameworks, and RAG frameworks.

Associate Application Consultant Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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