Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Product Manager – Employee & Employer Experience

Company: Sparrow

Location: USA

Posted Dec 04, 2025

The role involves managing product surfaces, collaborating with teams, and balancing user needs. The company emphasizes mission-driven work and values craft, clarity, and care.

Sr. Manager - Ads Product Policy

Company: Pinterest

Location: USA

Posted Dec 04, 2025

This job posting seeks a Sr Manager Ads Product Policy to lead the ad merchant and spam policy team, oversee policy development, collaborate with stakeholders, and set strategy for Pinterest's Policy team while managing a team of specialists and ensuring alignment with company values.

Full Stack Engineer

Company: Kalepa

Location: Europe

Posted Dec 04, 2025

The job posting is for a core engineer role at a company that values smart programmers who love coding and seek challenging problems. The role involves working on advanced systems including NLP, firmographic data, entity resolution, and more. The ideal candidate should have 3+ years of software engineering experience, excellent development skills, and experience with modern FE frameworks like ReactRedux. The company offers a competitive salary, significant equity options, and various benefits.

Senior Sales Engineer

Company: ExtraHop

Location: USA

Posted Dec 04, 2025

The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.

Senior Software Engineer - Platform

Company: Found

Location: USA

Posted Dec 04, 2025

Found is seeking a Software Engineer to build tools for self-employed professionals, offering competitive salaries, comprehensive benefits, and a mission-driven culture focused on reliability and scalability. The role emphasizes technical excellence, compliance, and impactful contributions to a growing team.

Senior Manager - Product (Compliance)

Company: Platform Science

Location: USA

Posted Dec 04, 2025

Platform Science seeks a Senior Manager Product to lead compliance solutions, emphasizing innovation and collaboration. The role involves strategic planning, regulatory expertise, and cross-functional teamwork. Benefits include competitive salaries, comprehensive insurance, and parental leave.

Salesforce/NetSuite Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 04, 2025

Canonical, a leading open-source provider, offers innovative engineering roles with global collaboration and competitive benefits. The company emphasizes growth, excellence, and a distributed work environment.

Consultant - Professional Services Sales

Company: Anaplan

Location: Germany

Posted Dec 04, 2025

This job description highlights a pivotal role in driving professional services opportunities across the Central EMEA region, emphasizing collaboration with sales, customer success, and partner ecosystems to deliver measurable customer outcomes through strategic growth initiatives.

Card Fraud Manager

Company: Mercury

Location: USA

Posted Dec 04, 2025

Mercury, a fintech company, seeks a Card Fraud Manager to lead fraud prevention efforts, emphasizing leadership, data-driven strategies, and competitive compensation. The role involves team management, product strategy, and process optimization while balancing fraud detection with customer experience.

Account Executive, Mid Market - Hebrew speaker

Company: HubSpot

Location: UK

Posted Dec 04, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. The company offers a set of tools that support customer-facing teams, including Marketing, Sales, and Service. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. The MidMarket Account Executive role involves using inbound and outbound selling strategies to find new business and help them grow using HubSpot software.

Manager - Foundation Observability Architects

Company: Grafana Labs

Location: USA

Posted Dec 04, 2025

This job description highlights a leadership role in Grafana Labs' Observability Architect team, focusing on building high-performing teams, driving customer success through technical expertise, and contributing to scalable solutions. The role offers competitive compensation and opportunities for growth.

Sr. Partner Manager

Company: G-P

Location: USA

Posted Dec 04, 2025

The job description seeks a Sr Partner Manager for a high-growth company, focusing on strategic partnerships, client referrals, and cross-functional collaboration with experience in private equity and FinTech.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages