Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Customer Support Engineer

Company: Snowplow Analytics

Location: Remote

Posted Dec 18, 2025

Snowplow seeks a Customer Support Engineer in Colombia, offering remote work, AI tech engagement, and a competitive package. The role involves technical support, problem-solving, and working with global teams. Benefits include flexible hours, home office equipment, and career growth opportunities in a mission-critical role.

Brand and Marketing Manager – Swedish Speaking

Company: Raketech Group Limited

Location: Malta

Posted Dec 18, 2025

This job description seeks a passionate Brand and Marketing Manager with Swedish language skills to drive growth and innovation in the iGaming industry. The role involves strategic brand development, cross-functional collaboration, and data-driven marketing initiatives to establish a consistent brand presence and achieve sustainable growth.

Enterprise Account Executive

Company: ElevenLabs

Location: Remote

Posted Dec 18, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek an Enterprise Account Executive to drive expansion, emphasizing impact and AI-driven solutions.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 18, 2025

Mozilla's mission to improve the internet through innovation in AI and security. They seek a Staff Software Engineer to build scalable systems, with competitive benefits and a focus on open-source collaboration.

Systems Ops Administrator

Company: Twilio

Location: Remote

Posted Dec 18, 2025

This job posting seeks a Salesforce Administrator with 3+ years of experience to support operational and technical Salesforce needs across North America and Latin America. The role involves managing user setups, case management, automation, and integration with ERP systems, with remote work options and travel requirements. Benefits include competitive pay, generous time off, and opportunities for professional growth.

Director IT & Security

Company: HighlightTA

Location: Toronto

Posted Dec 18, 2025

Q4's platform helps companies manage investors and drive valuations. They seek a Director IT & Security with expertise in cloud security and compliance. The role involves leading security operations and fostering innovation through diverse teams.

Consultant technico-fonctionnel - IBM CIC- H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a Business Analyst role involving collaboration with teams, process optimization, requirement gathering, and technical coordination. It outlines responsibilities, required skills, and preferred experiences in a professional consulting context.

Mobile Engineer - Digital Identity

Company: Spruce

Location: USA

Posted Dec 18, 2025

SpruceID seeks a Mobile Engineer to develop secure digital identity solutions for governments and enterprises. The role involves Flutter development, security standards, and collaboration with public sector partners. Compensation ranges from $120k to $200k.

Community Manager

Company: Manta Network, Powered by p0x labs

Location: any

Posted Dec 18, 2025

Manta is seeking a Community Manager for Korea to grow and manage their local presence, with responsibilities including community engagement, localization, advocacy, and partnerships. The role requires 2+ years of experience in Web3/crypto marketing, native Korean and fluent English skills, and cultural fluency in Korean crypto culture.

Java Developer (HS)

Company: IBM

Location: Leicester, GB

Posted Dec 18, 2025

IBM CIC offers career growth, training, and a collaborative environment with opportunities for innovation and professional development.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights a role in IBM's Finance & Operations team, focusing on backend development, collaboration, and innovation. It emphasizes career growth, technical expertise, and contributions to business transformation through technology and process excellence.

Engineering Manager - Mobile Platform

Company: Platform Science

Location: USA

Posted Dec 18, 2025

Platform Science is seeking an Engineering Manager to lead their mission-critical Driver Framework Team, focusing on developing scalable Android solutions for transportation. The role involves managing a team, driving technical strategy, and collaborating with cross-functional teams. The company emphasizes innovation, diversity, and employee growth, offering competitive benefits and a collaborative work environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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