Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Production Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 18, 2025

IBM Software seeks a Platform Production Engineer to scale and optimize multicloud infrastructure. Responsibilities include ensuring platform reliability, automating operations, and collaborating with teams to enhance stability and security. The role emphasizes innovation, growth opportunities, and impactful contributions to digital transformation.

SAP FI CO Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This text describes a senior consulting role at IBM with opportunities to work on innovative projects, lead complex engagements, and contribute to business growth. It emphasizes collaboration, technical expertise, and leadership in SAP implementations while highlighting the impact of the role on clients and IBM's services revenue.

Managing Consultant - Cyber Threat Management Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 18, 2025

The text describes a Senior Managing Security Consultant role focusing on cyber security solutions, client relationship management, and technical expertise. It outlines responsibilities such as threat analysis, solution development, and team leadership, along with required qualifications in security operations and certifications.

IBM Internship Application Developer-Microsoft.Net

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects with global client partnerships. It highlights technical expertise, cross-cultural teamwork, and professional development in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

Senior Engineer I - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This role involves contributing to IBM's cloud solutions, collaborating with teams on infrastructure and security, and offering growth opportunities in a dynamic environment.

Application Developer-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI development, long-term client relationships, and professional development. Required skills include SAP UX, BTP services, and programming expertise, with a focus on delivering impactful solutions.

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves managing employee benefits, compensation processes, and ensuring compliance with policies. It emphasizes collaboration, career growth, and working with global clients through strategic partnerships and technology platforms.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Senior ODM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a job opening for an IBM ODM Developer role, outlining responsibilities such as designing taxonomies, collaborating with stakeholders, and developing decision services. It specifies required education (bachelor's degree), technical skills in Java and IBM ODM tools, and preferred qualifications like a master's degree and experience with Agile methodologies. The role emphasizes problem-solving, system integration, and working within IBM's technology ecosystem.

Supply Chain Sustainability Intern: 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 18, 2025

This internship offers a unique opportunity to explore sustainability in global supply chains using IBM's technologies. Responsibilities include analyzing data, developing policies, and collaborating on cross-functional projects. Requirements include a bachelor's degree and experience with AI tools.

Pentration Tester

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

The role involves planning and executing penetration tests on systems and applications, requiring expertise in cybersecurity tools and OWASP vulnerabilities. IBM seeks candidates with a bachelor's degree and experience in manual and automated testing methods.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages