Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

SAP SCM Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This role involves collaborating with global clients, managing complex projects, and driving growth through SAP expertise and leadership. It emphasizes career development, strategic partnerships, and impactful business outcomes.

Application Developer-Open Source

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through Agile environments and technical expertise. It highlights required skills in SAP Hybris Commerce and Java, along with preferred soft skills in teamwork and creativity.

DevSecOps Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The role involves DevSecOps engineering with responsibilities in infrastructure setup, code lifecycle management, and security compliance. IBM Cloud emphasizes growth, innovation, and expertise in cloud technologies.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Consulting offers a Software Developer role focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth with strong technical requirements.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 18, 2025

IBM Consulting offers roles focused on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth. The position requires technical expertise in SAP CPI, strong communication skills, and experience in configuration management and testing.

CX Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on hybrid cloud and AI solutions, emphasizing innovation, collaboration, and long-term growth through strategic partnerships and robust technology.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Taipei, TW

Posted Dec 18, 2025

This text promotes IBM Consulting as a career path emphasizing collaboration, innovation, and professional growth. It highlights opportunities to work with global clients on hybrid cloud and AI solutions, along with skills development and impactful projects. The role requires technical expertise and problem-solving abilities in a dynamic, supportive environment.

Application Developer - Senior ReactJS

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job posting seeks a Senior Front End Developer with React expertise to collaborate on project delivery, mentorship, and AI initiatives in Egypt. Responsibilities include frontend development, cross-functional teamwork, and adherence to best practices. Requirements include a bachelor's degree, 4+ years of React experience, and strong communication skills.

IBM Java Internship

Company: IBM

Location: TIMISOARA, RO

Posted Dec 18, 2025

The IBM Consulting internship offers growth opportunities, collaboration with industry experts, and a supportive environment for learning and innovation.

Infrastructure Specialist-System Administration

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines an Infrastructure Specialist role at IBM, requiring technical expertise in areas like SSL administration, MQ configuration, and cloud technologies. The position involves supporting infrastructure across industries and delivering solutions that meet client needs.

Project manager, Technology Expert Labs

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The text describes IBM's Technology Expert Labs, emphasizing their role in helping clients adopt and optimize IBM technology solutions globally. It highlights services like strategic planning, AI implementation, and cloud adoption, along with job responsibilities for Project Managers focused on delivering successful outcomes through teamwork and agile methodologies.

Package Consultant - SAP SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting focused on client collaboration, hybrid cloud/AI solutions, and innovation. It highlights opportunities for growth, technical expertise, and customer-centric problem-solving in global delivery centers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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